If you’re an IT manager or service desk leader with Microsoft 365 E3 or E5 licenses, you already have access to one of the most powerful workflow automation platforms available: Power Automate.
From approvals and ticket routing to onboarding and offboarding, automation can reduce repetitive work, speed up response times, and improve service desk efficiency—all without additional software costs. And when paired with Tikit, a Microsoft Teams–integrated service desk, Power Automate becomes even more impactful across IT and beyond.
Why IT Leaders Should Care About Microsoft 365 Workflow Automation
Your service desk is at the center of employee productivity. Every password reset, access request, or hardware approval takes time away from strategic work if handled manually.
With Microsoft 365 workflow automation powered by Power Automate, included in most E3 and E5 subscriptions, IT teams can:
- Automate IT tasks with Microsoft 365 like ticket categorization, approvals, and escalations.
- Connect workflows across Teams, Outlook, SharePoint, and Tikit without code.
- Standardize processes for consistency and compliance.
- Free up IT staff to focus on higher-value projects.
- Connect with citizen developers in other departments who are already integrating/automating
Power Automate IT Use Cases That Drive Real Value
Here are some of the most effective ways IT departments are using Power Automate today:
1. Automating Approvals
Instead of chasing managers via email, Power Automate can instantly route approval requests (for software installs, hardware replacements, or new accounts) to the right person. Responses automatically feed back into Tikit, updating the ticket without extra clicks.
2. Unlocking the Power of Other Technologies
Tikit’s Power Automate connector unlocks a world where almost anything is possible. Through Power Automate, Tikit can integrate with Microsoft technologies—like Azure DevOps, Azure Monitor, Planner—as well as non-Microsoft technologies—like Asana, DocuSign, Airtable, and more—to take your service desk to a whole new level.
3. Employee Onboarding and Offboarding
Account creation, group membership updates, and access removal are common bottlenecks. Automations can trigger when HR submits a request in Tikit, creating tickets, provisioning accounts, and notifying teams—all in one flow.
4. Cross-Department Microsoft 365 Workflow Automation
IT isn’t the only team that benefits. Facilities, HR, and Finance can also use Tikit + Power Automate to streamline requests like equipment setup, policy updates, or expense approvals, ensuring nothing gets lost in an inbox.
How Tikit Users Automate IT Tasks with Microsoft 365
Many Tikit customers are using Power Automate to build modern service desk workflows that go beyond IT. Because Tikit lives inside Microsoft Teams, requests are captured where employees already work, while automation keeps tickets moving behind the scenes.
Examples from Tikit users include:
- Right-click-to-ticket workflows: Turn Teams messages into tickets and automatically send them into pre-defined queues.
- Automated escalations: When SLAs are at risk, Power Automate can reassign tickets, notify managers, or even open a Teams channel for collaboration.
- End-to-end onboarding: New employee requests in Tikit trigger account setup, welcome messages, and hardware orders—all tracked in one ticket.
The Bottom Line
You don’t need to purchase another platform to automate IT tasks with Microsoft 365. With Power Automate included in E3/E5 subscriptions, and Tikit providing a modern, Teams-integrated service desk, IT leaders can transform how their teams deliver support.
It’s time to put your Microsoft 365 investment to work—boosting efficiency, reducing overhead, and giving employees a better support experience.
