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Want to Become a Ciresonite? We'd Love to Meet You!

Great People. Great Work. Great Perks.

At Cireson, our team is comprised of incredibly talented, motivated individuals who love what we do. We also have an astonishingly great time working together, creating amazing offerings in an ever-expanding space. Join the Cireson team and be a part of our Microsoft IT Service Management movement.

Thanks for your interest in Cireson.

We do not have any openings at this time.

Open Positions

Salary Range $100,000 – 150,000, combination of base and OTE

 

Role Description

This is a full-time remote role for a Solutions Architect. As a Tikit ITSM Solutions Success at Cireson, you will be expected to take ownership of product demos, technical discovery, and customer onboarding experiences for Tikit.

 

Key Responsibilities

You'll work closely with Customer Success and Product to:

  • Run high-impact demos
  • Lead technical conversations with IT leaders
  • Guide customers through setup and onboarding
  • Translate real-world ITSM challenges into Tikit solutions

Pre Sales & Demos

  • Deliver compelling, tailored demos of Tikit to prospects
  • Run discovery sessions to understand customer ITSM workflows and requirements
  • Map Tikit capabilities to customer environments (Microsoft-first organizations)
  • Answer technical questions across Tikit and Microsoft integrations

Technical Validation

  • Lead proof-of-concepts (POCs) and trial environments
  • Support prospects through technical evaluations and security reviews
  • Manage sales cycles from technical win → closed deal

Onboarding & Setup

  • Run guided setup sessions for new customers
  • Ensure successful initial deployment inside Microsoft environments
  • Help customers configure Tikit integrations (Azure, Entra, Intune, Power Automate, etc.

Internal Collaboration

  • Work closely with product to provide feedback from the field
  • Help refine demo environments and messaging
  • Help with marketing support activities, deliver webinars, blogs and support messaging

Qualifications

  • 3–7+ years in a Solutions Architect / Solutions Engineer / Pre-Sales role
  • Experience demoing ITSM / Service Desk platforms (strong preference)
  • Examples: ServiceNow, Freshservice, Zendesk, Jira Service Management, etc.
  • Comfortable leading both business and technical conversations
  • Strong knowledge of the Microsoft ecosystem, especially:
    • Entra
    • Microsoft Teams
    • Intune / device management (nice to have)
    • Power BI
    • Power Automate
    • Understanding of API integrations and SaaS architecture

The following skills would be strongly preferred but not required:

  • Experience working with or selling into IT teams
  • Familiarity with ITIL / service management concepts
  • Background in system administration or IT support before moving to pre-sales

Keys to Success:

  • You can translate technical features into real business value
  • You’re comfortable owning the room in demos (and adjusting on the fly)
  • You understand how IT teams actually operate—not just how software works
  • You’re proactive and don’t need a script to run a great demo or setup session

Send your resume to hiring@cireson.com to apply.

We’re always looking to connect with top talent! Send your resume to hiring@cireson.com

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The Perks

  • 100% Remote
  • Every Other Friday Off
  • Health, Dental, and Vision Insurance
  • 401K with Matching
  • Paid Time Off
  • Gym Membership Credit
  • Cell Phone/Internet Credit

Our Culture

Talent Density

Our team is comprised of A+ people. We hold ourselves and everyone we hire to high standards because we believe that a company of people you can rely on is a company that employees want to work for and customers want to work with.

Passion

We want everyone to understand, believe, and be wildly committed to the mission of our company - to empower Microsoft-first IT service management customers to do more. Beyond building a financially successful company, we are committed to building a company that will make IT better.

Fun

We love what we do. And as a company, we know that creating an environment where our team members love to work leads to happier people, better work, and happier customers. We work hard, but we don't take ourselves too seriously.

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