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We want to work with A+ people; you do as well. We hold ourselves and everyone we hire to high standards. The employees at Cireson are some of the brightest and most talented in the industry. Not only are we great at what we do, we also each bring a special energy and passion to work each day, which is what makes it so unique here. We respect intelligent discussion and passionate debate. The onus is on each of us to constantly challenge ideas, assumptions, theories, strategies or processes, to honor our commitment of collectively pushing our company forward.

At Cireson, we love our jobs and the people we work with. This makes us more than a company – it makes us a family. We all work hard, really hard – but we also have a lot of fun! Luxury retreats to Mexico, a renovated open space office in sunny San Diego for maximum comradery (Foosball, on premise swimming pool, gym, and naturally our office is pup friendly) champagne Fridays, and a special love for the infamous IT Monkey, who has a penchant for good tequila and Karaoke. Perks, you say? We offer very competitive salaries, gym membership, fantastic health care, matching 401k, and plenty of vacation time.

Partner & Channel Sales Manager - San Diego

The Opportunity:
Cireson is a fast-growing Microsoft partner and is looking for an A+ sales talent with a proven record in the software industry. You’ll be responsible for driving Partner based sales and aggressively expanding Cireson’s global channel network.

Cireson offers a very competitive salary with uncapped commission.

Job Responsibilities:

  • Identifies, recruits and onboards new Partners globally within the Cireson channel
  • Nurtures existing Partners with organizational skills, account sales strategies, territory planning, technical cross-training, and administrative responsibilities to ensure a high level of customer satisfaction is maintained
  • Executes on strategic Partner sales campaigns to drive customer growth and adoption
  • Works in conjunction with local Territory Managers on sales development strategies aimed at increasing Partner revenue opportunities
  • Develops and increases Partner sales revenue to meet assigned annual targets
  • Coordinates and assists in leading sales meetings to include site selection and agenda preparation
  • Checks on competitive activity, and develops new methods of attaining Partners and customers
  • Keeps informed of new products, services and other general information of interest to customers
  • Collaborate with and provide ongoing feedback to internal Cireson teams to improve the product development and increase appeal to prospective and existing clients
  • Travel as needed for tradeshows, and onsite visits to Partners and customers
  • Superb interpersonal communications skills, outgoing personality, and strong presentation skills

Requirements / Qualifications 

  • Requirements / Qualification
  • Experience: 4+ years of software sales experience and 3+ years of Partner & Channel management
  • Previous partner /channel relationships or experience with Microsoft, Service Integrators, or Large Area Resellers such as CDW, Insight, SoftwareONE, Softchoice, SHI distinctly advantageous
  • Ideally highly experienced in the IT Service, System, and Asset Management software industry
  • Knowledge of software such as Microsoft System Center, BMC Remedy, LANDesk, Altiris, ServiceNow, FrontRange, and similar solutions
  • Consistent track record in prior quota driven roles with outstanding execution and problem-solving skills, resourcefulness, and creativity
  • Strong sales, negotiation, account management, follow-up, and time management skills are essential
  • Strong computer skills, proficient in the MS Office suite
  • Experience with web meeting software such as GoToMeeting, Skype, Teams or similar
  • Previous experience with Sales CRM applications such as Sugar or Salesforce a strong plus
  • Education: BA/BS degree preferred but equivalent experience will be considered

Supervisory Responsibility
This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Work Environment
This job operates in a professional office environment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

About Cireson
Cireson, established in 2011, was named to INC 5000 fastest growing companies and San Diego Business Journal’s Best Places to Work. Cireson is a Gold level Microsoft Partner and widely recognized as the System Center experts. We are passionate about technology and developing innovative solutions around Microsoft System Center for Service and Asset Management. We value our team of incredibly talented motivated individuals who love what we do, and we are proud to offer our Team Members what they value most:• Competitive compensation

  • Excellent medical, dental and vision health benefits
  • 401(k) contributions
  • Generous vacation, sick and paid holiday time off
  • Learning and development programs
  • Community service involvement
  • Open office space & dog-friendly Little Italy office space with paid parking
  • On site gym, & swimming pool
  • Team gatherings and events
  • Awesome and fun culture
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Senior Support Engineer - San Diego

As a senior support engineer, here’s a description of what you would be doing day-to-day in this role:

  • Provide support for incoming queries for all of the Cireson products.
  • Interface with Cireson customers globally to assist, troubleshoot and provide technical guidance.
  • Work with remote support/remote access tools to assist with troubleshooting and resolving customer issues.
  • Track support issues, bugs and feature requests, working with the escalation team and developers as needed.
  • Update documentation on our Knowledge Base with technical guides and tips.
  • Assist in testing new releases of the Cireson products.

Here’s what we are looking for in a senior support engineer:

  • Strong customer service skills, written and verbal communication skills, and customer empathy demonstrated by previous successful experience in this role.
  • A confident self-starter, team player, innovative problem solver, and able to manage multiple projects at once.
  • Working Knowledge of Microsoft technology such as Internet Information Services (IIS), SQL Server, Active Directory, Office, SharePoint, and PowerShell. Certification is preferred.
  • Working Knowledge of Microsoft’s System Center suite and in particular Service Manager is a big plus.
  • Working Knowledge of Cireson solutions is a big plus.
  • Knowledge of IT service management concepts and frameworks such as ITIL or MOF is a big plus.
  • Knowledge of debugging concepts such interpreting log files, configuring registry settings and application XML setting files, enabling ETL tracing, and analyzing the Windows event log.
  • Understanding of application development technologies and languages including ASP.Net/Razor, .Net, XML, C#, HTML (HTML5), CSS, LESS, JavaScript, T-SQL, JSON, jQuery, Kendo UI. Development experience not required, but preferred.
  • English is the primary language used within the company and our customers. Written and verbal English proficiency is a requirement. Knowledge of additional languages is a plus.
  • Experience using Visual Studio and Team Foundation Server/Service is a plus.
    Located in or around San Diego, CA

What you can expect from us:

  • A fast-paced, fun environment to work in.
  • We have great people all over the place, even in New Zealand!
  • Top quality equipment to work on.
  • Competitive pay and benefits.
  • Flexible hours (within reason).
  • Training and support to help you grow your career.
  • Option for partial telecommute during the week.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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Join the Cireson Team