Job Openings

The Opportunity:

We are ramping up our marketing team for additional growth and are looking for a Marketing Coordinator to drive execution in 2020 and beyond. This person will play an integral part in planning and implementing Cireson’s marketing strategy. The Marketing Coordinator role is expected to act as a hub for all global marketing activities by coordinating Cireson’s marketing projects in a thorough and timely manner. In this role, you will be coordinating content creation, website management, social media activities, events and trade shows, campaigns, outside vendors, and marketing system administration. We’re looking for a high energy self-starter that will wake up every day motivated to drive maximum task completion across a team of remote resources. Significant organizational and communication skills will be key to success. The ideal candidate for this role should have experience managing or supporting a high volume of marketing projects in a fast-paced environment with an emphasis on hitting deadlines.

Essential Duties and Responsibilities:

• Coordinate all global marketing activities including content, campaigns, website and events.
• Manage project plans for all activities, coordinate resources and drive completion.
• Generate content for Cireson digital channels including blogs, social media, brochures, videos, case studies, eBooks, customer emails, etc.
• Measure, analyze and implement ongoing optimization of marketing channels.
• Research, identify and implement new online traffic and prospect conversion programs.
• Manage outside vendor relationships such as digital agencies and trade show vendors.
• Keep a master marketing plan up to date via an editorial calendar and project portfolio.
• Regularly present KPIs to management including project status, conversion rates and campaign ROI, among others as needed.

What it Takes:

Here’s what we are looking for in a Marketing Coordinator:

• Minimum 2 years of experience in a marketing role, preferably with a software company.
• A self-starter with exceptional project management skills.
• Attention to detail and an ability to overcome obstacles.
• Ability to collaborate with team members and hold them accountable to commitments.
• Experience writing and creating marketing content in a professional setting.
• Comfortable with marketing technology and learning new platforms.
• Strong written and verbal communications skills.
• Bachelor’s Degree in marketing, communications, public relations or a similar field.
• A well-developed sense of humor.

Preferred Qualifications

• Experience working with outside digital and creative agencies.
• Experience managing, planning, staffing and executing on global or regional industry events.
• Experience using SugarCRM, Salefusion marketing automation and Asana.
• Experience with WordPress.
• Experience with social platform advertising.
• Experience with Adobe Creative Suite.

About US:

Cireson, established in 2011, was named to INC 5000 fastest growing companies and San Diego Business Journal’s Best Places to Work. Cireson is a software and services company specializing in complimenting and enhancing Microsoft’s System Center suite of IT management products. One side of our business focuses on building great products that add capabilities to System Center. The other side of our business offers consulting services to companies large and small to help them effectively deploy and optimize System Center and Cireson’s products. We are a fast-growing company expanding on the growth of the System Center product line and our growing influence in the community as we try to help out other people with our knowledge and experience. Our philosophy is to build great solutions, provide our customers the best service, give back to the community, and everything else will follow. Join us!

What you can expect from us:

• Competitive compensation
• Excellent medical, dental and vision health benefits
• 401(k) contributions
• Generous vacation, sick and paid holiday time off
• Learning and development programs
• Community service involvement
• Team gatherings and events
• Gym reimbursements
• Awesome and fun culture
• Flexible hours (within reason)

If you interested in joining our team, please Apply! We look forward to connecting with you.

Cireson is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative. The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

As a Senior Support Engineer, here’s a description of what you would be doing day-to-day in this role:

• Provide support for incoming queries for all of the Cireson products.
• Interface with Cireson customers globally to assist, troubleshoot and provide technical guidance.
• Work with remote support/remote access tools to assist with troubleshooting and resolving customer issues.
• Track support issues, bugs and feature requests, working with the escalation team and developers as needed.
• Update documentation on our Knowledge Base with technical guides and tips.
• Assist in testing new releases of the Cireson products.

Here’s what we are looking for in a Senior Support Engineer:

• Strong customer service skills, written and verbal communication skills, and customer empathy demonstrated by previous successful experience in this role.
• A confident self-starter, team player, innovative problem solver, and able to manage multiple projects at once.
• Working Knowledge of Microsoft technology such as Internet Information Services (IIS), SQL Server, Active Directory, Office, SharePoint, and PowerShell. Certification is preferred.
• Working Knowledge of Microsoft’s System Center suite and in particular Service Manager is a big plus.
• Working Knowledge of Cireson solutions is a big plus.
• Knowledge of IT service management concepts and frameworks such as ITIL or MOF is a big plus.
• Knowledge of debugging concepts such interpreting log files, configuring registry settings and application XML setting files, enabling ETL tracing, and analyzing the Windows event log.
• Understanding of application development technologies and languages including ASP.Net/Razor, .Net, XML, C#, HTML (HTML5), CSS, LESS, JavaScript, T-SQL, JSON, jQuery, Kendo UI. Development experience not required, but preferred.
• English is the primary language used within the company and our customers. Written and verbal English proficiency is a requirement. Knowledge of additional languages is a plus.
• Experience using Visual Studio and Team Foundation Server/Service is a plus.
  Located in or around San Diego, CA

What you can expect from us:

• A fast-paced, fun environment to work in.
• We have great people all over the place, even in New Zealand!
• Top quality equipment to work on.
• Competitive pay and benefits.
• Flexible hours (within reason).
• Training and support to help you grow your career.
• Option for partial telecommute during the week.