Microsoft IT Service Management Experts

We build industry-leading ITSM Products for Microsoft 365 and System Center.

Tikit Cireson
Circle 3
Circle 1
Circle 2

Choose the Cloud Or On-Premise ITSM Solution That is Right For You

With Cireson, you can choose the IT Service Management (ITSM) solution based on your company’s infrastructure needs, using our Microsoft Cloud solution built for Microsoft Teams, Tikit, or our on-premise System Center Service Manager (SCSM) products. 

On-Premise

Built for Microsoft Service Manager

Ciresons Service Manager Portal (SMP) is an on-premise product that modernizes the Microsoft System Center Service Manager (SCSM) experience for both analysts and end users. With powerful Service and Asset management features it will empowered you to do more. 

Service Management
Asset Management
System Center

Cloud

Built for Microsoft Teams

Tikit is a Microsoft-aligned Service Desk built from the ground up that can natively integrate into the Microsoft Cloud. Tikit maximizes your investments in AI, Entra, Intune, Power Automate, Power BI and Microsoft Teams. 

Service Management
Teams
Intune
Power Automate

Two Unique Options, One Common Result

With either the Microsoft Service Manager Portal (SMP) or Tikit for Microsoft Teams, your organization will experience a superior
IT Service Management solution.
 
Backed by deep Microsoft expertise, our solutions drive improved efficiency, streamlined operations, and seamless integrations—
delivering the high performance your organization needs.

ON-PREMISE

SMP

Feature Highlights
  • On-Premise Solution Hosted in Your Infrastructure
  • Microsoft Service Manager and System Center Integration
  • Self-Service Portal for End Users to Submit Requests and Access Knowledge
  • Analyst Portal to Manage Microsoft Service Manager from Any Browser or Device
  • Highly Customizable
  • Asset Management

Shared Benefits

ITIL Alignment & Best Practices

Powerful Reporting and Dashboards

Advanced Integration and Automation Tools with API Access and Power Automate
Integration to Microsoft Configuration Management
Mobile Accessibility

CLOUD

Tikit

Feature Highlights
  • Saas Solution Hosted in the Microsoft Cloud
  • Microsoft Teams and M365 Integration
  • Omnichannel Experience for Agents and End Users (Teams, Email, Web Portal, Chatbot)
  • AI-Powered Ticket Deflection
  • Secure Multi-Department Experience
  • Easy Administration
  • Asset Management Coming 2025

Still Have Questions? Want to Book a Demo?

Headshot Demo

We’re Committed to Your Microsoft Investment

Since 2011, our customers have trusted that we align with Microsoft's vision, innovation and best practices. As a Microsoft Gold Partner, our core focus has never changed from the beginning: build Microsoft-first IT Service Management solutions for Microsoft-first customers.

M365

Microsoft 365

microsoft teams icon 137398 copy

Teams

system center configuration manager logo D2D1715193 seeklogo.com 1

System Center

Entra

Entra

Power Platform

Power Platform

Intune

Intune

AdobeStock 356685946

Consulting and Services Designed to Help You Achieve Your Organizational Goals

We offer comprehensive consulting services designed to ensure all of your organization ITSM needs are achieved. Additionally, to ensure organizations get the most out of their 14-day free trial of our cloud-based service desk, Tikit, we offer complimentary setup and configuration.  

Let’‘s chat to determine your unique needs and how Cireson can help you achieve them.  

Trusted by Customers Worldwide

University of Oregon Logo 1 1536x389 1
AccuWeather 2021.svg
Monster
KPMG
gkn aero blue yell rgb stacked 1 1

Want To See Cireson In Action?

At Cireson, we are always here to help.

Fill out the form if you would like to learn more about Cireson’s IT Service Management offerings. You can also contact us via the Live Chat at the bottom right-hand corner.

We look forward to hearing from you.

Latest Blogs

SCSM2025 e1727212135623

Exciting News: SCSM 2025 is Coming!

As the technology landscape continues to evolve, keeping your IT service management (ITSM) systems secure and up-to-date is critical. System Center Service Manager (SCSM) 2019