The World's Best
Microsoft Service Desk
We build industry-leading IT Service Management products that natively integrate into Microsoft Teams and Microsoft Service Manager.
Microsoft Premier Partner since 2011
People trust our products
On Microsoft Teams Appstore
Cireson + Microsoft + AI = Service Desk Magic
Since our early days, we have been pioneering service desks with Microsoft technology, designing human-centered solutions that drive innovation.
We develop powerful yet easy-to-use IT Service Management (ITSM) products from the ground up, delivering seamless, AI-enhanced support experiences that scale with your team.
Meet Our Products
Conversational AI-Powered Service Desk Made for Microsoft Teams
Tikit transforms Microsoft 365 with:
- Incident creation from Teams chat.
- Multi-department support that brings your organization together.
- AI-Powered virtual agent provides streamlined and immediate support.
Unlock the Full Power of Microsoft System Center Service Manager
Service Manager Portal (SMP) transforms Microsoft SCSM with:
- A modern, intuitive web portal.
- Powerful Service and Asset Management apps that redefine what's possible.
- Enhance the out-of-the-box experience for both Analysts and Administrators.
Proud of your team's hard work? Get the recognition you deserve.
2025 ITSM Awards Submissions Open through July 16
Put Cireson Service Desk to work for IT Accounting DevOps Facilities HR Marketing
Built for Microsoft. Ready for Anything.
Streamline workflows and improve productivity across the Microsoft Cloud with Cireson. Our solutions connect effortlessly with the tools you rely on daily—Azure DevOps, OpenAI, Entra, Intune, Power Automate, Power BI, System Center, and Teams—unlocking the full potential of your Microsoft investments.
With powerful integration possibilities, what will you create?
What Our Customers Are Saying
An Absolute Lifesaver
Top-Notch Support
I've Loved it!
Configuration is Easy
Refreshing to Work With
The Best Vendor
Demo
Let us walk you through a live demo and answer any questions you might have.
Free Setup
We’ll configure everything you need to start using Tikit right away.
Free 14 Day Trial
Want to get started on your own? Install Tikit and try it out for 14 days, free.
The Cireson Difference
100% Microsoft Focused
Every decision we make is with Microsoft technology in mind.
Ease of Use
Our solutions are intuitive and user-friendly.
Exceptional Support & Community
Dedicated customer service and an engaged user community.
Customer-Centric Approach
We listen and turn feedback into actionable improvements.
Doing the right thing
We prioritize doing the right thing all the time for our customers and partners.
Proven Industry Experience
IT Service Management is in our DNA.
The Latest at Cireson
What Is a Multi-Department Ticketing System?
In today’s fast-paced workplace, it’s not just the IT department that fields support requests. HR needs to manage leave and onboarding, Marketing handles asset requests and event coordination, Facilities takes…
Webinar Replay: Breaking Down Silos
Learn how to use Tikit to unify HR, IT, Facilities, Marketing, DevOps, and more—all in one service desk platform. Is your organization still juggling support requests through emails, chat threads,…
Introducing Visual Service Catalog
Visual Service Catalog is now available in Tikit to provide users a convenient menu display for service offerings. Advancements to archiving and scrolling also included in Tikit's latest release.
DevOps Ticketing System Built for Microsoft Teams with Tikit
Looking for a DevOps ticketing system that works inside your Microsoft 365 environment? See how Tikit simplifies DevOps support.
