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Your Support Desk’s New Superpower

Tikit delivers AI automation, ITIL alignment, and deep Microsoft integration for governance and efficiency.

Tikit brings modern ticketing and automation to the Microsoft ecosystem by helping service desks manage requests efficiently. Tikit boost productivity and delivers faster resolutions, all starting with a simple right-click in Teams.

Ticketing Where You Work

In today’s hybrid work environment, you need solutions that streamline business processes without disrupting workflow. Built for the Microsoft Cloud, Tikit goes wherever Teams goes to seamlessly support your agents across any platform or device.
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Powerful Ticketing in Teams

Tikit seamlessly integrates with Microsoft Teams, enabling you to create, update, resolve, and track tickets; simply right-click any Teams message to convert it into a ticket. Both agents and end users can easily access and contribute to a shared knowledge base, speeding up issue resolution.
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Dedicated Web Portals

Two dedicated portals ensure clear role separation and privacy protection. The agent web portal serves as a centralized hub for managing tickets, knowledge base (KB) articles, automations, lifecycles, and more, while the end-user portal offers a seamless experience for submitting and tracking requests.
Dedicated Web Portals

Ticket Creation from Email

Reduce friction for end users by configuring Tikit to seamlessly integrate with Microsoft Outlook for easy ticket submission, updates, and engagement, ensuring a smooth and comfortable experience for those who prefer to work through email.

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ITIL-Aligned

An ITIL-aligned service desk ensures your IT operations adhere to industry best practices, enhancing efficiency, consistency, and service quality. Standardize workflows for incidents, changes, and service requests, to minimize downtime, accelerate resolution times, and drive continuous improvement.
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Multi-Department Collaboration

Designed for departments across the entire organization, Tikit empowers each department to become its own Service Desk. With dedicated teams and private support channels, Tikit preserves department-level security requirements while enabling seamless cross-team collaboration.
 
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AI Powered Self-Service

Eliminate repetitive requests with AI-driven conversational self-service, allowing users to resolve common issues on their own. Tikit leverages Tikit AI and OpenAI on Azure to provide instant, accurate responses, whether from preset answers, central repositories, or uploaded knowledge files. By allowing AI to automatically answer routine inquiries, IT teams can focus on complex issues and high-value tasks that drive organizational efficiency and innovation. 

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AI-Powered Virtual Agent

Tikit features a dedicated AI assistant exclusively for the end users in your organization. Users interact with the virtual agent to submit service requests or report incidents and to receive self-service knowledge from the AI-powered service catalog. Living in Microsoft Teams, the virtual agent offers conversational support and an intuitive interface. What’s more, the agent’s name and appearance can be customized however you’d like, elevating the end user experience and increasing engagement.
 

More about the Virtual Agent

Ai Ticket Deflection

Microsoft Integrations and Beyond

Native Integrations

Tikit integrates seamlessly with Microsoft Entra, enabling single sign-on across the web, email, and Microsoft Teams for a frictionless experience. IT teams can instantly retrieve user details from Entra, improving response times and support accuracy. With direct access to Intune inventory from Tikit, support agents can quickly troubleshoot devices and take immediate action, reducing downtime. By leveraging the tools you already use—AI, Entra, Intune, Power Automate, Power BI, and Teams—Tikit helps you maximize your Microsoft technology investments.
 

More about Integrations 

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Automated Workflows with Power Automate and Logic Apps

Tikit’s automation capabilities improve operational efficiency. Simplify critical IT processes like employee onboarding and offboarding through Power Automate to ensure a smooth transition for staff, and effortlessly provision and manage Azure infrastructure with Logic Apps.
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Power BI & Excel Reporting

Tikit’s seamless integrations provide advanced reporting capabilities, allowing IT teams to build customized dashboards and interactive reports. Visibility into IT performance makes it easier to track trends, identify inefficiencies, and drive data-backed decisions.
 

More about Power BI Reporting 

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Intune

Tikit allows you to easily manage devices across your organization and get real-time insights from anywhere with the Intune connector. Without spending time to engage in conversation, you can proactively identify and resolve device issues, regardless of location.

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Azure Open AI

Reduce ticket volume for agents and offer immediate solutions for users with AI-powered ticket deflection. Deflect common questions and requests with prepared articles or tap into organizational documentation to deliver support that’s better than ever before, with minimal effort.
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Advanced Functionality

for Organization-wide Service Desk Needs

Service Catalog

Tikit Service Catalog gives organizations a structured way to define and deliver the services they provide to the business, whether it’s onboarding or offboarding an employee, requesting software, or ordering hardware. Available in both Tikit Virtual Agent and the requester web portal, the Service Catalog offers a clean, easy-to-navigate experience for end users to submit requests and for teams to manage them efficiently.
 

More about Service Catalog 

SLA in Tikit

Ticketing to Advanced Workflows

Streamline business processes and speed up service delivery with Tikit Lifecycles. Define work phases in advance, including tasks, Power Automate flows, and necessary approvals for Incidents, Service Requests, and Change Requests. Gain full control over your workflows and manage every step with ease.  

More about Power Automate 

Advanced Workflows

Custom Forms

Give agents a powerful way to gather crucial information right from the start when an end user submits a request. With Tikit’s custom forms, agents can ask follow-up questions during the initial interaction, ensuring all necessary details are captured before a ticket is created

Custom Forms

Include Affected Users and Collaborators

Keep everyone informed and engaged by allowing multiple requestors and assignees on tickets. Involving key stakeholders in the support process ensures faster resolutions, enhanced collaboration, and greater transparency, so issues are addressed efficiently, and no one is left out of the loop.
 

More about Affected Users and Collaborators 

Affected Collab and Users

Service Levels Agreements

Tikit integrates SLAs directly into every stage of the ticket lifecycle, ensuring teams stay aligned with expectations while continuously measuring performance and service quality.
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Notification Center

Create and customize real-time email or Teams notifications for employees, ticket participants, or entire Teams. With Notification Center, choose your layout, add content, and include dynamic variables to keep everyone informed and support processes transparent.
Notification Center

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