Blog & Resources
ITSM Continual Improvement Looks Like This
Learn how Cireson Community Open Floor participants tackle ITSM continual improvement and what to do when service desk tickets are stuck in a status.
Capitalize on Microsoft Service Manager Customizations and Integrations
Microsoft Service Manager customizations and integrations were discussed during Community Open Floor. Also SMP integration options: Tikit by Cireson or Microsoft Teams.
ITIL Processes: Managing Incidents, Requests and Changes
IT teams can create greater efficiency and better allocate resources by focusing on all three ITIL disciplines: incident, request and change management. We’ve outlined best practices to help you get there!
Community Open Floor: What’s Your Upgrade Strategy?
Hear different ideas on upgrade strategy, including migrating and upgrade in place. Also discussed: when Power BI vs. the Cireson Portal dashboard might be preferable.
Community Open Floor: PowerShell Workflow vs. Out-of-Box Templates
This Cireson Community Open Floor meetup recap covers questions about PowerShell workflows and out-of-box templates.
Tikit by Cireson: Integrate vs. Migrate Guide
Should you integrate Tikit by Cireson with Cireson SMP or migrate? We’ve developed this checklist to help you decide.
Looking for Simplicity Outside of SCSM? Migrate to Tikit by Cireson.
Most companies today need flexibility, but it could manifest very differently depending on the organization. Integrating cloud-native features, like Microsoft Teams-based virtual agents and AI-driven ticket deflection, can add flexibility to an existing on-premise Microsoft System Center Service Manager (SCSM) deployment. Such is the case for companies with highly customized
Expand SCSM Functionality with Tikit Integration
Get even more functionality from SCSM by integrating it with Cireson’s new service desk solution, Tikit. Integration improves end user experience, while maintaining SCSM workflows for analysts.
Community Open Floor Recap: Analytics Use Case
Catch our group brainstorm on Microsoft System Center Service Manager analytics use cases. Tune in for our latest brainstorm!
INNOVATE 2022 Post-Event Guide
Cireson’s INNOVATE 2022 Post-Event Guide provides a quick reference of the event with key takeaways to help you apply knowledge learned.
Introducing Tikit, Cireson’s New Microsoft Teams-based Service Desk Solution
Cireson introduced its new Microsoft Teams-based service desk solution, Tikit by Cireson, at INNOVATE 2022. Find out more about it!
Community Open Floor: INNOVATE 2022 Details and v11.6 Feature Demo
Tune in for INNOVATE 2022 questions, Analytics Archiver, Cireson Portal for Service Manager v11.6 features and a quick demo to see them in action.