Blog & Resources

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Streamlining IT Service Management: Direct Search of Archived Tickets in Global Search for Cireson Portal v12.1

In the world of IT Service Management (ITSM), the ability to retrieve and analyze past incident and service request data can dramatically enhance service delivery, compliance and decision-making processes. With the release of Cireson Portal for Service Manager v12.1, organizations now have a robust tool that not only manages current tickets but also allows for an efficient lookup of archived

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Cireson Blog ITIL Processes Business Benefits

How ITIL Processes Can Streamline Organizational Needs and Improve Business Processes

ITIL processes can revolutionize your business operations and streamline organizational needs. Whether you’re a business owner, manager or IT professional, ITIL can drive business success.  What is ITIL and How Can It Benefit Your Business?  Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs

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Cireson Blog.3.24

Exploring ITSM Solutions: On-Premise vs Cloud

Discover the best fit for your organization’s IT service management needs as we explore the differences between on-premise and cloud-based solutions. Examine the benefits of both options and understand how each can cater to their unique organizational requirements. Whether it’s the flexibility of the cloud or the control of on-premise, discovers the best ITSM solution for your business.  Understanding On-Premise

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Cireson Blog Benefits of ITAM

The Strategic Advantages of Implementing an IT Asset Management Solution

In today’s fast-paced business environment, technology plays a crucial role in the success of organizations across all industries. As businesses continue to rely on IT infrastructure and digital tools to drive operations, the need for effective IT asset management (ITAM) has become increasingly important. What is IT Asset Management? IT Asset Management involves the management of an organization’s IT assets,

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Cireson Blog Benefits of Outsourcing IT Implementation

Organizational Benefits of Outsourcing ITSM Implementation

In today’s digital age, Information Technology Service Management (ITSM) plays a crucial role in the success of businesses across various industries. ITSM encompasses the design, delivery, management, and improvement of the IT services that are crucial to the operation and success of an organization. Effective ITSM implementation is essential for businesses to streamline their IT processes, enhance productivity, and deliver

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Cireson ITIL Blog Image

3 Ways ITIL Can Benefit Your Organization

What is ITIL? ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM). It provides a framework for organizations to structure and manage their IT services, helping them align with the needs of the business and deliver value to customers. The framework is designed to be flexible and customizable, allowing organizations

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Cireson SMP Blog Image 1.25.24

Cireson Portal for Service Manager v12.1 Has Launched

The Cireson Portal for Service Manager v12.1 is now available. With this latest release of the Service Manager Portal (SMP) for System Center Service Manager (SCSM), we have combined two key features of the v12 release to provide a singular, seamless experience.   When Global Search was introduced, it provided a straightforward way to find anything in your organization’s environment

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Cireson Blog What is Microsoft Service Management

What is Microsoft Service Management?

Understanding Service Management  Service Management is a set of practices and processes that are used to design, deliver, manage and improve IT services in an organization. It involves the coordination of people, processes and technology to ensure that IT services are delivered efficiently and effectively.  In today’s fast-paced business environment, IT Service Management (ITSM) has become an essential part of

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Geoff EL Blog

A Ciresonite’s Experience Returning to Experts Live Europe

Last month, I had the opportunity to attend Experts Live Europe 2023, a community-driven IT conference focused on Microsoft cloud, datacentre, security and modern workplace technologies. The event took place in Prague, Czech Republic, from September 18 to 20, 2023. It was a great experience to learn from the best IT experts worldwide, network with peers who share the same

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Cireson Experts Live Recap

Experts Live Europe 2023 Recap: Unveiling the Power of Tikit by Cireson in Prague

The cobblestone streets of Prague recently resonated with the sounds of tech discussions, product demos and enthusiastic networking as Experts Live Europe 2023 took center stage from September 18th to 20th. Cireson’s participation as a silver sponsor was marked by the successful showcase of Tikit, a transformative Microsoft 365 ITSM SaaS solution. About Experts Live Europe Experts Live Europe is

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Experts Live Blog Cireson

Tikit by Cireson Exhibiting at Experts Live Europe 2023

Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. Bringing together professionals looking to share insights and knowledge on the latest Microsoft solutions, Experts Live EU is the ideal first international event for the team to showcase their cloud-based IT Service Management platform built for Microsoft Teams: Tikit by

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