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Webinar Replay: How to Avoid Service Desk Disruption from Microsoft’s EWS Changes
Microsoft is making an important change to Exchange Online that could affect organizations using System Center Service Manager (SCSM) to process support emails. Beginning October ...
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Unlocking Your Help Desk: How to Drive User Adoption
Learn how to improve help desk user adoption with familiar tools, better knowledge, AI-assisted self-service, ticket deflection, and clear support workflows.
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Webinar Replay: Expanding Tikit Beyond IT
Many organizations start with Tikit in IT, but the real value comes when service management expands across the rest of the business. HR, Facilities, Marketing, ...
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Why Workflow Design Matters More Than Audit Prep
Why Audit Readiness Breaks Down Many organizations approach compliance and audit readiness reactively. An audit is scheduled. Teams scramble to gather documentation. Approvals are reconstructed ...
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Cloud Security Considerations for ITSM
What Organizations Should Evaluate Before Moving Service Management to the Cloud For many organizations running IT service management (ITSM) platforms on-premises, security is one of ...
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Cireson Achieves SOC 2 Type II Compliance for the Third Consecutive Year — With Zero Exceptions
At Cireson, trust is not a one-time achievement. It is an ongoing commitment. We are proud to announce that, for the third consecutive year, Cireson ...
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Adaptive Cards Can’t Do Branching…But Tikit Can
If you’ve ever searched “how to add branching logic to Adaptive Cards”, you already know the answer is… frustrating. Short answer: you can’t—at least not ...
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Webinar Replay: Stop Letting Users Submit Garbage Tickets, Start Using Multi-Turn Cards
Not all tickets are created equal. If your team is constantly chasing down missing details, asking follow-up questions, or dealing with incomplete requests, the issue ...
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Introducing Asset Management and Custom Navigation
Last week we introduced Multi-Turn Cards and Custom Properties in Tikit. Today, we’re taking another major step forward with something customers have been asking for ...
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