Category: Blog
Why Workflow Design Matters More Than Audit Prep
Why Audit Readiness Breaks Down Many organizations approach compliance and audit readiness reactively. An audit is scheduled. Teams scramble to gather documentation. Approvals are reconstructed ...
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Cloud Security Considerations for ITSM
What Organizations Should Evaluate Before Moving Service Management to the Cloud For many organizations running IT service management (ITSM) platforms on-premises, security is one of ...
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Cireson Achieves SOC 2 Type II Compliance for the Third Consecutive Year — With Zero Exceptions
At Cireson, trust is not a one-time achievement. It is an ongoing commitment. We are proud to announce that, for the third consecutive year, Cireson ...
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Adaptive Cards Can’t Do Branching…But Tikit Can
If you’ve ever searched “how to add branching logic to Adaptive Cards”, you already know the answer is… frustrating. Short answer: you can’t—at least not ...
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Introducing Asset Management and Custom Navigation
Last week we introduced Multi-Turn Cards and Custom Properties in Tikit. Today, we’re taking another major step forward with something customers have been asking for ...
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Introducing Custom Properties and Multi-Turn Cards
We are excited to announce a major feature release that many Tikit users have been asking for: Custom Properties and Multi-Turn Cards. Now you can! ...
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10 Best Microsoft Teams Tips (That IT Leaders Wish Everyone Used)
If your organization uses Microsoft Teams every day, you’re not alone. It’s become the central hub for communication, collaboration, and—more and more—work itself. But here’s ...
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7 Service Desk Best Practices to Improve Customer Experience
Customer experience is shaped by how quickly and consistently people get help when something goes wrong—or when they simply need something done. An effective service ...
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How to Track SLA Compliance with a Power BI Dashboard in Microsoft Teams
This blog is an update to our original Power BI reporting series posted here. We’ve made some updates to our Power BI Dashboard with support ...
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Teams Helpdesk: Why Microsoft Teams Should Be the Center of Your IT Strategy
Most organizations already own the tools they need to modernize IT. If you’re licensed for Microsoft 365 E3 or E5, you already have access to ...
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