Tag: IT Service Desk
Webinar Replay: Stop Letting Users Submit Garbage Tickets, Start Using Multi-Turn Cards
Not all tickets are created equal. If your team is constantly chasing down missing details, asking follow-up questions, or dealing with incomplete requests, the issue ...
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Introducing Asset Management and Custom Navigation
Last week we introduced Multi-Turn Cards and Custom Properties in Tikit. Today, we’re taking another major step forward with something customers have been asking for ...
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Introducing Custom Properties and Multi-Turn Cards
We are excited to announce a major feature release that many Tikit users have been asking for: Custom Properties and Multi-Turn Cards. Now you can! ...
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10 Best Microsoft Teams Tips (That IT Leaders Wish Everyone Used)
If your organization uses Microsoft Teams every day, you’re not alone. It’s become the central hub for communication, collaboration, and—more and more—work itself. But here’s ...
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7 Service Desk Best Practices to Improve Customer Experience
Customer experience is shaped by how quickly and consistently people get help when something goes wrong—or when they simply need something done. An effective service ...
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Webinar Replay: Delivering Better Support through IT Self-Service
Learn how to design an IT self-service experience employees want to engage with—one that helps people get answers quickly, request help easily, and resolve issues ...
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How Harwoods Group Turned IT Support into a Story Worth Telling
A Cireson Customer Success Story Company Overview Harwoods Group is a family-owned automotive retailer with a long-standing heritage in the UK. With a reputation for exceptional ...
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Teams Helpdesk: Why Microsoft Teams Should Be the Center of Your IT Strategy
Most organizations already own the tools they need to modernize IT. If you’re licensed for Microsoft 365 E3 or E5, you already have access to ...
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Maximize Your Microsoft 365 E3/E5 Investment: Use What You’re Already Paying For
If your organization is licensed for Microsoft 365 E3 or E5, you’re already paying for an incredibly powerful technology stack. But here’s the reality: most ...
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How AI-Based Ticket Deflection Powers Self-Service Support in 2026
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your ...
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