Tag: Teams Ticketing
Introducing Tikit Time Tracking: Capture Agent Time and Report with Power BI
Learn how to improve help desk user adoption with familiar tools, better knowledge, AI-assisted self-service, ticket deflection, and clear support workflows.
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Introducing Tikit Sharing: More Control Over Every Experience
Learn how to improve help desk user adoption with familiar tools, better knowledge, AI-assisted self-service, ticket deflection, and clear support workflows.
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Unlocking Your Help Desk: How to Drive User Adoption
Learn how to improve help desk user adoption with familiar tools, better knowledge, AI-assisted self-service, ticket deflection, and clear support workflows.
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Webinar Replay: Expanding Tikit Beyond IT
Many organizations start with Tikit in IT, but the real value comes when service management expands across the rest of the business. HR, Facilities, Marketing, ...
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Adaptive Cards Can’t Do Branching…But Tikit Can
If you’ve ever searched “how to add branching logic to Adaptive Cards”, you already know the answer is… frustrating. Short answer: you can’t—at least not ...
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Webinar Replay: Stop Letting Users Submit Garbage Tickets, Start Using Multi-Turn Cards
Not all tickets are created equal. If your team is constantly chasing down missing details, asking follow-up questions, or dealing with incomplete requests, the issue ...
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Introducing Asset Management and Custom Navigation
Last week we introduced Multi-Turn Cards and Custom Properties in Tikit. Today, we’re taking another major step forward with something customers have been asking for ...
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Introducing Custom Properties and Multi-Turn Cards
We are excited to announce a major feature release that many Tikit users have been asking for: Custom Properties and Multi-Turn Cards. Now you can! ...
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10 Best Microsoft Teams Tips (That IT Leaders Wish Everyone Used)
If your organization uses Microsoft Teams every day, you’re not alone. It’s become the central hub for communication, collaboration, and—more and more—work itself. But here’s ...
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Webinar Replay: Delivering Better Support through IT Self-Service
Learn how to design an IT self-service experience employees want to engage with—one that helps people get answers quickly, request help easily, and resolve issues ...
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