Transform Your Service Manager Portal with Cireson's AI for SMP
Boost productivity, cut service desk workloads, and empower your team with AI-powered service delivery.
Modernize Your Portal Experience with Artificial Intelligence
Boost Efficiency and Reduce Demand — All from Your Portal
- Key Features:
- AI-Powered Self-Service: Allows users to resolve their own issues without contacting the service desk
- AI Ticket Deflection: Frees up your team by reducing routine requests — letting you focus on more complex issues
- Boost User Experience: Provide instant answers directly within your SMP portal
- Save Time & Resources: Lower service delivery costs by letting the AI agent handle frequently asked questions
Free Deployment and Setup
Part of Your Cireson Support Subscription
Getting up and running with this powerful functionality is effortless. Deployment and configuration are free for all Cireson SMP customers, and we handle it all for you.
Frequently Asked Questions
How quickly can we be up and running?
With Cireson's assistance, this tool can be set up & configured within a couple of hours.
Can I install AI for SMP by myself?
Due to the complexity of integrating the cloud AI service with SMP, we strongly recommend that you use our free configuration service.
How much does it cost?
The AI subscription and the Integration package is included with active support & maintenance coverage, and setup/configuration is included at no additional charge. The Gen AI feature is powered by an Azure Open AI instance and therefore a subscription to Microsoft may be required.
What source knowledge does the AI use?
The knowledge is built up from a combination of your existing Service Catalog within SMP and any FAQs you manually configure in the AI solution.
