We’re launching a new Tikit plan—and it’s designed to power Tikit beyond traditional IT service management. In this webinar we introduce Microsoft 365 ITSM Pro, where we walk through what’s new, why it matters, and how it expands what you can build inside Tikit.
Highlights:
- A first look at Asset Management via Power Apps in Tikit
- How ITSM Pro enables “citizen developers” to build custom apps
- Using Power Apps to embed tailored experiences directly into Tikit
- What kinds of use cases this new plan makes possible
- When it will be available to our customers
If you’ve ever wished Tikit could flex further to match your workflows—or wanted to build something custom without it feeling bolted on—this webinar is for you.
Transcript Summary
In this webinar, Adam Dzyacky and Geoff Ross introduced the newest Tiktit plan: Microsoft 365 ITSM Pro. Designed to extend Tikit beyond traditional IT service management, ITSM Pro brings powerful customization, asset management, and Power Platform integration directly into your Tikit environment.
What Is ITSM Pro?
ITSM Pro includes everything in Tikit’s existing plans — plus a new level of flexibility. At its core is Tikit’s first fully managed Power App: Asset Management, built on Microsoft Dataverse and deployed directly into your own M365 environment. Your data stays in your tenant, under your control, and fully customizable to your needs.
Asset Management, Inside Tikit
Geoff walked through a live demo of the new Asset Management app, showing how teams can:
- Track hardware assets with rich details (models, serials, finance data, contracts, warranties, and more)
- Create custom views and searches for fast asset lookup
- Relate assets directly to tickets — and see tickets from the asset side too
- Use asset + ticket data together to uncover trends, reduce issues, and improve purchasing decisions
This isn’t a standalone tool or spreadsheet replacement — it’s native, connected asset intelligence inside Tikit.
Power Apps + Custom Experiences in the Agent Portal
With ITSM Pro, Tikit becomes a true platform:
- Publish Power BI dashboards directly into the Tikit Agent Portal
- Embed your own Power Apps and business tools into Tikit
- Add custom navigation and custom tabs inside tickets
- Pass live ticket and requester variables into apps and workflows for true contextual automation
Whether you’re building internal tools, connecting line-of-business apps, or creating tailored agent experiences, ITSM Pro makes Tikit extensible in powerful new ways.
What’s Next: More Apps, More Insight
Asset Management is just the beginning. The team shared that more managed Power Apps are coming, starting with Time Tracking — allowing agents to log effort directly within tickets and report on time, work, and outcomes through Power BI.
Availability & Pricing
- 📅 Release target: Early March
- Includes Asset Management, future managed apps, and full app embedding capability
- 🎉 A launch promotion will be announced closer to release
Final Takeaway
ITSM Pro transforms Tikit from a service desk into a true M365 service management platform — combining tickets, assets, apps, automation, and analytics into one unified experience.
If you’ve ever wanted Tikit to flex further with your workflows, your tools, and your data — ITSM Pro is built for you.
Tikit is a Microsoft 365 IT Service Management (ITSM) platform built to mature alongside your M365 adoption and bring service delivery directly into Teams. Want to learn more about Tikit and how it simplifies Teams-based ticketing and IT support? Check out our demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities that we’ll even set it up for free to ensure you get the most out of your Microsoft Teams ticketing experience. Schedule your complimentary setup call today.
