Tag: Product Updates + Features
Adaptive Cards Can’t Do Branching…But Tikit Can
If you’ve ever searched “how to add branching logic to Adaptive Cards”, you already know the answer is… frustrating. Short answer: you can’t—at least not ...
Read More
Webinar Replay: Stop Letting Users Submit Garbage Tickets, Start Using Multi-Turn Cards
Not all tickets are created equal. If your team is constantly chasing down missing details, asking follow-up questions, or dealing with incomplete requests, the issue ...
Read More
Introducing Asset Management and Custom Navigation
Last week we introduced Multi-Turn Cards and Custom Properties in Tikit. Today, we’re taking another major step forward with something customers have been asking for ...
Read More
Introducing Custom Properties and Multi-Turn Cards
We are excited to announce a major feature release that many Tikit users have been asking for: Custom Properties and Multi-Turn Cards. Now you can! ...
Read More
Webinar Replay: Delivering Better Support through IT Self-Service
Learn how to design an IT self-service experience employees want to engage with—one that helps people get answers quickly, request help easily, and resolve issues ...
Read More
Webinar Replay: 5 Amazing Tikit Integrations to Try Now
Tikit is an AI-powered ticketing system built for Microsoft Teams that’s powerful on its own. But when you connect it with the Microsoft ecosystem? That’s ...
Read More
How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist ...
Read More
Webinar Replay: Sneak Peek at the New Tikit ITSM Pro Plan
We’re launching a new Tikit plan—and it’s designed to power Tikit beyond traditional IT service management. In this webinar we introduce Microsoft 365 ITSM Pro, ...
Read More
Webinar Replay: Tikit’s Top Five Features of 2025
It’s been a big year for Tikit—new capabilities, smarter workflows, and features that make service management easier for everyone. But which updates made the biggest ...
Read More
Introducing Group Chat: Your Ticket. Your Chat. Together at Last.
When issues impact more than one person or department, waiting for updates in a ticket thread can feel… slow. Wouldn’t it be easier to hash ...
Read More
