Tag: Product Updates + Features
Introducing Tikit Time Tracking: Capture Agent Time and Report with Power BI
Learn how to improve help desk user adoption with familiar tools, better knowledge, AI-assisted self-service, ticket deflection, and clear support workflows.
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Introducing Tikit Sharing: More Control Over Every Experience
Learn how to improve help desk user adoption with familiar tools, better knowledge, AI-assisted self-service, ticket deflection, and clear support workflows.
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Webinar Replay: Expanding Tikit Beyond IT
Many organizations start with Tikit in IT, but the real value comes when service management expands across the rest of the business. HR, Facilities, Marketing, ...
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Adaptive Cards Can’t Do Branching…But Tikit Can
If you’ve ever searched “how to add branching logic to Adaptive Cards”, you already know the answer is… frustrating. Short answer: you can’t—at least not ...
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Webinar Replay: Stop Letting Users Submit Garbage Tickets, Start Using Multi-Turn Cards
Not all tickets are created equal. If your team is constantly chasing down missing details, asking follow-up questions, or dealing with incomplete requests, the issue ...
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Introducing Asset Management and Custom Navigation
Last week we introduced Multi-Turn Cards and Custom Properties in Tikit. Today, we’re taking another major step forward with something customers have been asking for ...
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Introducing Custom Properties and Multi-Turn Cards
We are excited to announce a major feature release that many Tikit users have been asking for: Custom Properties and Multi-Turn Cards. Now you can! ...
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Webinar Replay: Delivering Better Support through IT Self-Service
Learn how to design an IT self-service experience employees want to engage with—one that helps people get answers quickly, request help easily, and resolve issues ...
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Webinar Replay: 5 Amazing Tikit Integrations to Try Now
Tikit is an AI-powered ticketing system built for Microsoft Teams that’s powerful on its own. But when you connect it with the Microsoft ecosystem? That’s ...
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You’ll get an assist ...
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