Perhaps more than ever, today’s IT teams are under pressure to deliver fast, frictionless support, and often with limited resources. Outdated or overwhelmed ticketing systems can slow progress, frustrate end users, and limit visibility across an organization.
That’s why a growing number of IT leaders are making the switch to Tikit by Cireson, a Microsoft-aligned service desk solution built for modern teams.
Whether you’re struggling with low adoption, lack of automation, or too many tools in your tech stack, here are the top five reasons decision-makers are replacing legacy systems with Tikit.
1. Tikit Works Where Your Team Already Works—Inside Microsoft Teams
Busy employees expect support to meet them where they are. With Tikit, it does.
Tikit turns Microsoft Teams into your fully functioning support hub. End users can submit requests with a simple message, while agents can triage, assign, and resolve tickets—without ever leaving Teams.
For organizations already using Microsoft 365, this native integration translates to faster response times, higher adoption, and a support experience that feels natural, not forced.
- No new interface to learn
- No extra logins to manage
- No user training required
2. Built-In AI Enhances the End-User Experience
Tikit’s conversational AI and smart ticket deflection help streamline support without sacrificing the human touch. Users can ask for help in plain language, and Tikit responds with relevant answers, updates, or ticket creation—automatically.
Your Tikit service desk can:
- Handle repetitive requests without agents having to lift a finger
- Reduce ticket volumes
- Improve employee satisfaction through faster resolutions
Unlike complex platforms that require costly third-party AI add-ons, Tikit’s intelligent features are ready to go out of the box.
3. Power Platform Integration = Endless Automation Possibilities
Tikit leverages Microsoft Power Automate to help teams build workflows that scale. From onboarding checklists to change management approvals, you can automate routine processes across departments—no code required.
IT leaders love that Tikit:
- Fits right into existing Microsoft 365 workflows
- Reduces manual work and human error
- Can grow from simple ticketing to full ITSM, when you’re ready
And because it’s built on tools you already own, there’s no need to invest in a separate automation platform.
4. Easy to Set Up, Easy to Use—No Consultants Required
Many enterprise service desk tools require lengthy implementations, extensive training, and ongoing vendor support just to stay functional.
Tikit flips that script.
With a clean interface and configuration that makes sense, most teams are up and running in hours—not months. Free setup and configuration makes things even easier. And because it’s designed for Microsoft 365 environments, administration is simple and scalable.
Whether you’re a lean IT team or supporting multiple business units, Tikit gives you control without the complexity. And if you are looking for ongoing vendor support, customers praise the Cireson team as a stand out.
5. Real ROI from Your Microsoft 365 Investment
Tikit is purpose-built for organizations using Microsoft 365 E3 or E5 licenses. Instead of layering on expensive, redundant platforms, Tikit helps you get more value from the tools you already pay for—like Teams, Power Automate, InTune, and more.
By consolidating your service desk into your Microsoft ecosystem, you reduce:
- Tool sprawl
- Security risks
- Overall IT spend
And because Tikit is licensed per agent—not per user—your costs stay predictable as your organization grows.
See Why Organizations Are Making the Switch
From banks to healthcare providers to tech startups, IT teams across industries are choosing Tikit to modernize their support experience.
Whether you’re looking to simplify ticketing, scale automation, or deliver a better employee experience, Tikit helps you do more with the tools you already trust.
