Exploring, integrating, and developing with Tikit is now even easier with the introduction of the new Tikit API site available at https://tikitapi.cireson.com/
Before now, there were a handful of ways you might have been exploring Tikit’s API:
- Using your favorite browser’s Dev Tools
- Power BI/Excel
- Chatting on Teams with Cireson staff
This was a roadmap item we wanted to deliver in a way that made it approachable to everyone of all skill levels. So rather than just provide documentation, we’ve made the new Tikit API documentation site fully interactive with support for entering production tokens, obtaining production results, and changing production data.
Alternatively, for those who prefer using Postman, the site also provides a full-fledged Postman collection you can download and use right at the top of the page.
Once you have a token ready you can start interacting. For example, if you want to add a comment to a ticket, you can!
This makes use of production API keys which only Tikit Admins are capable of generating.
As you begin to explore, remember changes made here will impact your production environment. We highly encourage you to generate new, purpose-built keys rather than re-use existing ones you may already have for integrations such as Power BI or Excel. This not only helps you keep things tidy in your environment, but it also ensures you can easily revoke keys without disrupting other integration points.
