Conversational Ticketing for Microsoft Teams

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An IT Service Management Platform Built for the Microsoft Cloud

Tikit is a powerful, beautifully easy-to-use, purpose-built solution for seamless integration with Microsoft Teams. By leveraging the tools you already use—AI, Entra, Intune, Power Automate, Power BI, and Team, Tikit helps you maximize your Microsoft technology investments.

Resolve Issues Faster with Ticketing in Microsoft Teams

Tikit seamlessly integrates with Microsoft Teams, enabling you to create, update, resolve, and track tickets. Creating tickets for end users is simple as well, with simply right-clicking any Teams message to convert it into a ticket.Creating tickets for end users is just as easy, simply right-click any Teams message to convert it into a ticket.  

Both agents and end users can easily access and contribute to a shared knowledge base, speeding up issue resolution. Real-time notifications keep everyone informed, ensuring a transparent and streamlined support process.

1 Create a Ticket in Tikit
2 Intune Integration

Effortless ITSM with Native Entra and Intune Integrations

Tikit integrates seamlessly with Microsoft Entra, enabling single sign-on across the web, email, and Microsoft Teams for a frictionless experience. 

IT teams can instantly retrieve user details from Entra, improving response times and support accuracy. With direct access to Intune inventory from Tikit, support agents can quickly troubleshoot devices and take immediate action, reducing downtime. 

AI-Powered Service Catalog with Tikit AI & ChatGPT

Eliminate repetitive requests with AI-driven conversational self-service, allowing users to resolve common issues on their own. Tikit leverages AI and ChatGPT to provide instant, accurate responses, whether from preset answers, central repositories, or uploaded knowledge files. By automatically answering routine inquiries, IT teams can focus on complex issues and high-value tasks that drive organizational efficiency and innovation .

By automating routine inquiries, IT teams can focus on complex issues and high-value tasks that drive efficiency and innovation. 

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Automated Workflows with Power Automate and Logic Apps

Tikit’s automation capabilities simplify critical IT processes like employee onboarding and offboarding, ensuring a smooth transition for new hires and departing staff. 

Redundant tasks, such as user creation in Entra, can be fully automated to save time and reduce errors. With Logic Apps, IT teams can provision and manage Azure infrastructure effortlessly, improving operational efficiency.  

Unlock Actionable Data with Power BI & Excel Reporting

With seamless integration across Power BI and Excel, Tikit provides advanced reporting capabilities, allowing IT teams to build customized dashboards that align with their organization’s KPIs and ITIL processes. 

Interactive reports offer deeper visibility into IT performance, making it easier to track trends, identify inefficiencies, and drive data-backed decisions.

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6 Multi Department in Teams

Empower Every Department to be their own Service Desk

Designed for IT, Facilities, HR, Marketing, Accounting, and other departments across the organization, Tikit empowers each department to become its own Service Desk.  

Tikit allows organizations to scale support operations while keeping sensitive information secure by adapting to the unique ticketing workflows and security requirements for these departments. With dedicated teams and private support channels, it ensures department-level privacy while enabling seamless cross-team collaboration.

Powerful AI and ITSM Features that Change the Service Desk Game

Tikit is an intelligent and modern service desk that offers innovative experiences for both agents and end users, all within a single product. 

At the Heart of Your Microsoft Tech Stack

Tikit is designed for seamless native integration with Microsoft Teams and the entire Microsoft ecosystem, unlocking new possibilities for your service desk. With built-in support for non-Microsoft tools like Asana and Airtable empowers users, not just IT, to connect effortlessly and get more done with Cireson.

Tikit Microsoft Integrations

What Our Customers Are Saying

Testimonial
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An Absolute Lifesaver

"Tikit has been an absolute lifesaver for our company to get IT support on track."
Thomas Portz
Systems Engineer at MXD Process
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Top-Notch Support

“The support from Cireson has been top-notch. It’s one of the best decisions we made.”
Markus Klein
Chief Technology Officer at ConStraight
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I've Loved it!

“Support from the Tikit team is just incredible…I couldn't ask for a better company to work with. I’ve loved it.”
Demi Vargas
Operations and Professional Development at Southwest Bank
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Configuration is Easy

"We were up and running within a couple of days – including testing. The configuration is easy."
Jan Vidar Håtuft
Senior Engineer at Norwegian School of Economics
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Refreshing to Work With

"It's refreshing to work with a company like Tikit…they truly live up to their promises."
David Morris
IT Support Manager at Yzer
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Listen To Microsoft MVPs Talk About Tikit

Are You As Excited As We Are?

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Try Tikit Today

Get started on your own and install Tikit now. Our YouTube videos make the setup even easier.

Let Us Walk you through it

We will ensure everything is configured to help you get the most out of your trial.

Live Demo

See the product in action and talk to an expert about all of your questions.

Simple and Affordable Pricing

Our convenient plans mean you only pay for what you need. No games, no surprises. 

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