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Transform Your SCSM Experience with Cireson Service Management apps

Born to transform your Microsoft Service Manager experience, our apps for Service Manager combine the blazing-fast Cireson Portal for end-users and Analysts alike. All designed for you in the hyper-connected world we live in across any browser, device, or OS.

Service Management

SCSM Console

Asset Management

Free Community Apps

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Service Management Apps

Extend the Microsoft Service Manager Console with these must-have Analyst and Administrator service management apps.

Free Community Apps- Self-Service Portal

Self-Service Portal

Empower your end users to perform everyday self-service tasks by providing an easy to use, personalized experience when reporting, searching and requesting from the service catalog.
Analyst Portal

Analyst Portal​

Manage Microsoft Service Manager (SCSM) on the fly from any browser or device. Access incidents, service requests, CMDB, reports, and more.

POPULAR
Service Management Apps

CMDB Portal

Manage Configuration Items on the fly from any browser or device. Access CIs including users, computers, business services and software.
Advanced Request Offering

Advanced Request Offering

Create dynamic forms with intelligent logic, which streamlines the service offerings provided to the end user.
Teams Integration Icon 3 e1602271939177

MS Teams Integration

Integrate Service Manager functionality with Microsoft Teams and enjoy fully integrated communication across your team.

POPULAR
ms3b

Lifecycle Management

The Cireson Lifecycle Management app is a must-have for any successful migration and long-term implementation of Microsoft Service Manager
Analytics

Analytics

Access valuable data and key performance metrics at a glance with powerful reports and custom dashboards.
Outlook Console

Outlook Console

Experience full Service Manager integration within Microsoft Outlook. Create, edit, approve, and complete work items.
My Calendars

My Calendars

Stay ahead of your day and schedule your work intelligently. View your team or work items assigned to you, making tracking and scheduling a breeze.
advanced send email

Advanced Send Email

Allows an Analyst to send an email to the Affected User or other recipients from the context of an incident in the Service Manager Console.
Survey App

Survey App

The Survey App works in conjunction with the Cireson Analyst Portal, providing your IT department the ability to conduct surveys.

Remote Support Apps

Enable Support Teams to provide instant and secure remote support to end users and customers with our Remote Support apps. Built to leverage Microsoft Configuration Manager with the ability to integrate natively into your ITSM solution, Support Teams can maximize productivity and increase end user satisfaction.

DEVICE MANAGEMENT

Apps to support and manage devices, from delivering software to viewing device information and performing remote diagnostics.

1 Device Insights 01

Device Insights

Get valuable insights into the state of your device, from hardware information to information about user interactions.

POPULAR
2 Remote Actions 01

Remote Actions

Support devices in your environment with remote troubleshooting actions, and an array of other actions.

POPULAR
Software Deployment device

Software Deployment

Enable Support Teams to easily approve or deny software requests made in SCCM Software Center. Deploy software on-demand to both end users & devices from any web browser.
3 Collection Control 01

Collection Control

Collections are the core of device management within Configuration Manager. Now you have the power to add and remove devices within the Cireson Support Tools.
5 Patch Control 01

Patch Control

Quickly identify what patches are available for a given client, and once assigned you can force the installation of a given patch.
4 Software Control 01

Software Control

Quickly see what software, including version information, is installed on a client to repair or remove software.
7 Service Control 01

Service Control

View installed and running services and choose to stop, start, or restart a given service in order to resolve an issue.
6 Process Insights 01

Process Insights

See live process information and make informed decisions about device performance issues and possible solutions.
9 User Affinity 01

User Affinity

Track asset ownership in the same place you track the asset itself.
8 Deployment Insights 01

Deployment Insights

Easily identify what software is deployed to a specific device, identify errors, and status.
Scripts Icon

Script Control

Create and remotely execute custom and pre-defined PowerShell scripts to any device.

USER MANAGEMENT

Apps to support and manage users, from resetting and unlocking passwords to viewing user information and controlling group membership.

10 User Insights 01

User Insights

Get valuable insights into a user’s account, including if an account is locked out or disabled, and validating a deployment.

POPULAR
11 Account Control 01

Account Control

Quickly identify account issues, unlock and reset passwords, enable an incorrectly disabled account, or quickly disable an account.

POPULAR
Software Deployment user

Software Deployment

Enable Support Teams to easily approve or deny software requests made in SCCM Software Center. Deploy software on-demand to both end users & devices from any web browser.
Software Deployment user

Device Affinity

See what devices are assigned to the user and activate Device Management functionality from the device list.

POPULAR
14 Group Control 01

Group Control

Give your Analysts the control they need to assign/remove users to active directory groups in an intuitive and secure manner.
13 Deployment Insights 01

Deployment Insights

Easily view the status of a software or application package to identify any issues that might need to be addressed.
Announcements Icon 01

Announcements

Keep users up-to-date with important updates and changes by easily creating and delivering announcements in real time on targeted devices.

SCSM Console Apps

Extend the Microsoft Service Manager Console with these must have Analyst and Administrator apps.

My Active Work items Console Apps Icon

My Active Work Items

Easily manage your incidents, problems, service requests, changes, releases, and activities all in a single work view.
Power Shell

PowerShell Activity

Simplify and enhance the automation of system tasks and common processes within the native Service Manager Console.
Group Assign

Group Assign

Improve work item reassignments by easily allowing analysts to be associated with support groups.
View Builder

View Builder

Enhance Service Manager views by displaying rich information and allowing for advanced creating, editing, and managing of views.

POPULAR
Change Calendar

Change Calendar

Visualize all scheduled change requests within a single calendar view.
Affected User

Affected User

Gather initial information from a customer to help direct support towards an Incident or service request.

POPULAR
Notify Analyst Pro

Notify Analyst Pro

Easily set email notifications to analysts and associated support groups when work items are assigned or re-assigned.
Preview Pane

Preview Pane

View all work items in a clean, crisp, and re-written Preview Pane.
Risk Calculator

Risk Calculator

Automatically calculate and measure the risk of change requests following business logic.
Tier Watcher

Tier Watcher

Receive Outlook style pop-up notifications when work Items are assigned.
Release Calendar

Release Calendar

Visualize all scheduled release records within a single calendar view.

Asset Management Apps

Cireson Asset Management natively integrates with Microsoft Service Manager to manage every hardware (HAM) and software (SAM) asset from purchase to retirement.

Asset Management icon

Asset Management

Control all your IT hardware and software assets from the technical, organizational, and financial perspective through their entire lifecycle.
Asset Import

Asset Import

Perform scheduled data imports with built-in Microsoft System Center connectors, CSV file mapping, real-time Excel data updates, and other 3rd party sources via direct SQL Server access.
Asset Management

Asset Excel

Extending the capabilities of Cireson Asset Management, this app allows you to modify data, bulk import assets, and modify administration items and warranties/contracts all within Microsoft Excel.

Free Community Apps

Extend the Microsoft Service Manager Console with these must-have Analyst and Administrator apps.

Advanced Send Email Community

Advance Send Email

Allows an Analyst to send an email to the affected user or other recipients from the context of an Incident in the Service Manager console.
Auto Close Community

Auto Close

Configure how many days an incident, service request, change, etc. should be closed within.
Notify Analyst Community

Notify Analyst

Supports incident and service requests along with notification workflows.
Service Desk Ticker Community

Service Desk Ticker

Create an announcement within Service Manager and communicate those announcements directly to an employee’s computer in real time.
Time Tracker Community

Time Tracker

Record time spent working on other types of work items – either directly from a view of Work Items via the Portal or from a form.
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Wish you could get escalated support?

Learn more about our Cireson+ support program, which provides escalated support for Service Manager, Orchestrator and Cireson customization.
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When You Work With Cireson, You Are Working With Experts

Whether you want to improve your current SCSM implementation or replace your old ITSM solution, we’ve seen it all. We provide you with all the resources you need to ensure success.

Free Training

Expand your knowledge or train new employees with free on-demand training.

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Consulting Services

Let Cireson’s expert consultants build and manage your implementation for you.

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