Whether you’re using Microsoft Service Manager or another Help Desk solution, the Cireson Control Center works in conjunction to deliver the next generation of advanced remote support tools for IT teams. As an evolution of the Cireson Portal for Configuration Manager, the Control Center harnesses the power of Microsoft Configuration Manager to provide Support Teams with essential features and functionality including, remote control of PC’s, viewing technical and user data, unlocking and resetting users’ passwords, deploying software, and more. By securely delegating these tasks to Support Teams, Administrators can scale operations and focus on higher priority IT initiatives for the organization. Use the Control Center with the Cireson Portal for Service Manager for an easy, single pane of glass experience.
Intuitive role-based (RBAC) administration
Simple Integration with Existing External URL Toolsets
Standardization Using Templates
Scoping of Users, Computers, & Objects
Granular Scoping of SCCM Reports
Deploy Software to Computers
Deploy Software to Users
Perform Remote Troubleshooting
Easily Monitor Software Deployments
Manage Primary Users
View Users Details
View Computer Details
View SCCM Reports
Take a look at features for both Support Teams and Administrators to increase productivity and provide faster end user resolution.