Looking for a DevOps ticketing system that works where your team already does? Tikit turns Microsoft Teams into a complete ticketing platform—purpose-built for modern development and operations teams. From incident tracking to automated workflows, Tikit simplifies DevOps support by centralizing everything inside your Microsoft 365 environment.
No extra tools. No context switching. Just faster issue resolution, streamlined collaboration, and complete visibility into your support operations.
What Is a DevOps Ticketing System?
A DevOps ticketing system is a collaborative tool used to track, manage, and resolve internal requests and technical incidents across development and operations teams. The goal is to unify communication, maintain accountability, and improve response times—without adding complexity.
Tikit delivers all of this natively inside Microsoft Teams. See Tikit in action
Why Microsoft Teams + Tikit Is the Smart Choice for DevOps
While other solutions force teams into separate platforms (like Slack or third-party portals), Tikit keeps tickets, conversations, and data all in Microsoft Teams—where your DevOps team is already working.
✅ Built for Microsoft 365
Tikit leverages your existing Microsoft security, identity, and productivity stack—no third-party logins or infrastructure required.
✅ Zero Learning Curve
Submit and manage tickets directly within chat. Use Teams messages or forms—Tikit turns everyday interactions into structured requests.
✅ AI-Powered Routing & Deflection
With smart rules and AI-enabled forms, Tikit automatically routes tickets to the right owner—or resolves them before they hit the queue.
✅ Multi-Team Ready
Support multiple departments or teams with different workflows, permissions.
Core Features of Tikit’s DevOps Ticketing System
| Feature | Description |
| Teams-Native Interface | Create, assign, and update tickets directly in Microsoft Teams chats and channels. |
| Custom Forms & Categories | Tailor submission fields for bug reports, deployment issues, change requests, and more. |
| Automated Workflows | Auto-assign based on keywords, schedule reminders, and trigger escalations—no manual steps. |
| SLA Tracking & Analytics | Monitor resolution times, track escalations, and analyze performance via live Power BI or Excel dashboards. |
| Knowledge Base & Documentation | Closed tickets create searchable historical records for faster future resolutions. |
| Microsoft Cloud Integration | Works natively with Azure, OneDrive, SharePoint, Excel, and Power Platform tools. |
Streamline DevOps Support Workflows in Teams
1. Create Tickets in Real Time
Instead of logging into an external system, DevOps engineers or QA testers can generate tickets from chats, tagged messages, or forms inside Teams.
2. Assign Based on Context
Route deployment issues to operations, error logs to developers, and server alerts to cloud engineers—automatically.
3. Discuss in Thread
Collaborate directly on a ticket thread inside the originating Teams channel. @Mention teammates, share screenshots, and update status in context.
4. Track and Resolve
View open tickets by project, environment, or SLA. Tikit’s Power BI integration gives you real-time analytics to improve workflows over time.
Compare Tikit vs. Slack-First Tools Like Suptask
| Feature | Tikit (Microsoft Teams) | Suptask (Slack) |
| Native to Microsoft 365 | ✅ | ❌ |
| Ticket creation from Teams messages | ✅ | ❌ |
| Integration with Power BI, SharePoint | ✅ | ❌ |
| Microsoft identity & security compliance | ✅ | ❌ |
| Built-in knowledge base and integration with Open AI on Azure | ✅ | ❌ |
| Supports multi-department help desks | ✅ | ✅ |
| Slack-first UI | ❌ | ✅ |
Bottom line: If your organization already runs on Microsoft, Tikit offers a more secure, seamless, and scalable way to manage DevOps tickets—without introducing tool sprawl.
How to Implement Tikit for DevOps Teams
Step 1: Install Tikit in Teams
Setup takes minutes. No extra software required. Get Free Setup
Step 2: Configure Forms & Routing
Create categories for common DevOps issues—like build failures, config errors, downtime reports—and auto-route them to the right team.
Step 3: Automate Workflows
Set escalation paths, due dates, and priority levels. Build automation rules using Tikit’s no-code logic engine.
Step 4: Train & Launch
Hold a quick team demo. Because Tikit lives in Teams, adoption is intuitive.
Use Cases: How DevOps Teams Use Tikit
- Incident Management: Log and resolve system outages faster with real-time notifications and assignment rules.
- Feature Requests: Capture stories where your users already work and push those requests into Azure DevOps
- Release Support: Coordinate hotfixes and production rollbacks through tagged support requests and escalation workflows.
- Infrastructure Requests: Manage provisioning, server access, and environment changes through standardized forms.
- Change Management: Automate change approval flows using integrated Teams workflows and routing logic.
FAQs
Q: Can Tikit integrate with Azure DevOps, GitHub, or Jira?
A: Yes. While Tikit is Microsoft-native, it can be integrated with your DevOps tools via Power Automate, Logic Apps, or however you see fit with its token-based API.
Q: Can different teams (DevOps, HR, IT) use Tikit?
A: Yes. Tikit supports multi-department use cases with segmented teams, workflows, and permissions.
Q: Do I need a separate dashboard to view tickets?
A: No. All ticket activity is visible in Teams, with optional dashboards in Power BI or Excel for performance tracking.
Q: Can I automate ticket creation from Teams messages?
A: Yes. Tikit can turn messages, tagged content, or keyword triggers into tickets automatically with Tikit’s Power Automate connector.
Optimize DevOps Support—Without Leaving Microsoft Teams
DevOps success depends on speed, collaboration, and clarity. With Tikit, support tickets become part of the conversation—not an interruption.
From first report to final resolution, Tikit helps DevOps teams move faster, respond smarter, and build a more resilient support system—without leaving the Microsoft tools they already use.
