Transform Your SCSM Experience with Cireson Service Management Apps

Born to transform your Microsoft Service Manager experience, our apps for Service Manager combine the blazing-fast Cireson Portal for end-users and Analysts alike. All designed for you in the hyper-connected world we live in across any browser, device, or OS.

Service Management

SCSM Console

Asset Management

Free Community Apps

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Service Management Apps

Extend the Microsoft Service Manager Console with these must-have Analyst and Administrator apps.

Self-Service Portal

Empower your end users to perform everyday self-service tasks by providing an easy to use, personalized experience when reporting, searching and requesting from the service catalog.

Analyst Portal

Manage Microsoft Service Manager (SCSM) on the fly from any browser or device. Access incidents, service requests, CMDB, reports and more.

CMDB Portal

Manage Configuration Items on the fly from any browser or device. Access CIs including users, computers, business services and software.

Advanced Request Offering

Create dynamic forms with intelligent logic, which streamlines the service offerings provided to the end user.

Advanced Send Email

Allows an Analyst to send an email to the Affected User or other recipients from the context of an incident in the Service Manager Console.

Lifecycle Management

The Cireson Lifecycle Management app is a must-have for any successful migration and long-term implementation of Microsoft Service Manager

Analytics

Access valuable data and key performance metrics at a glance with powerful reports and custom dashboards.

Outlook Console

Experience full Service Manager integration within Microsoft Outlook. Create, edit, approve and complete work items.

My Calendars

Stay ahead of your day and schedule your work intelligently. View your team or work items assigned to you, making tracking and scheduling a breeze.

SCSM Console Apps

Extend the Microsoft Service Manager Console with these must have Analyst and Administrator SCSM Console apps.

My Active Work Items

Easily manage your incidents, problems, service requests, changes, releases and activities all in a single work view.

PowerShell Activity

Simplify and enhance automation of system tasks and common processes within native Service Manager Console.

Group Assign

Improve work item reassignments by easily allowing analysts to be associated with support groups.

Change Calendar

Visualize all scheduled change requests within a single calendar view.

Affected User

Gather initial information from a customer to help direct support towards an Incident or Service Request.

View Builder

Enhance Service Manager views by displaying rich information and allowing for advanced creating, editing and managing of views.

Notify Analyst Pro

Easily set email notifications to analysts and associated support groups when work items are assigned or re-assigned.

Preview Pane

View all work items in a clean, crisp and re-written Preview Pane.

Risk Calculator

Automatically calculate and measure the risk of change requests following business logic.

Tier Watcher

Receive Outlook style pop-up notifications when work Items are assigned.

Release Calendar

Visualize all scheduled release records within a single calendar view.

Asset Management Apps

Cireson Asset Management natively integrates with Microsoft Service Manager to manage every hardware (HAM) and software (SAM) asset from purchase to retirement.

Asset Management

Control all your IT hardware and software assets from the technical, organizational and financial perspective through their entire lifecycle.

Asset Import

Perform scheduled data imports with built-in Microsoft System Center connectors, CSV file mapping, real-time Excel data updates and other 3rd party sources via direct SQL Server access.

Asset Excel

Extending the capabilities of Cireson Asset Management, this app allows you to modify data, bulk import assets and modify administration items and warranties/contracts all within Microsoft Excel.

Free Community Apps

Extend the Microsoft Service Manager Console with these must-have Analyst and Administrator apps.

Auto Close

Configure how many days an incident, service request, change, etc. should be closed within.

Advance Send Email

Allows an Analyst to send an email to the affected user or other recipients from the context of an Incident in the Service Manager console.

Notify Analyst

Supports incident and service requests along with notification workflows.

Service Desk Ticker

Create an announcement within Service Manager and communicate those announcements directly to an employee’s computer in real time.

Time Tracker

Record time spent working on other types of work items – either directly from a view of Work Items via the Portal or from a form.

When You Work With Cireson,
You Are Working With Experts

Whether you want to improve your current SCSM implementation or replace your old ITSM solution, we’ve seen it all. We provide you with all the resources you need to ensure success.

Free Training

Visit our learning center to expand your knowledge with Free Training Courses for Microsoft Service Manager & Cireson Apps.

Consulting Services

Let Cireson’s expert consultants build and manage your implementation for you.

Transform Your SCSM Experience with Cireson Service Management Apps

Service Management

SCSM Console

Asset Management

Free Community Apps

Browse All Apps

Service Management Apps

Self-Service Portal

Analyst Portal​

CMDB Portal

Advanced Request Offering

Advanced Send Email

Lifecycle Management

Analytics

Outlook Console

My Calendars

SCSM Console Apps

My Active Work Items

PowerShell Activity

Group Assign

Change Calendar

Affected User

View Builder

Notify Analyst Pro

Preview Pane

Risk Calculator

Tier Watcher

Release Calendar

Asset Management Apps

Asset Management

Asset Import

Asset Excel

Free Community Apps

Auto Close

Advance Send Email

Notify Analyst

Service Desk Ticker

Time Tracker

When You Work With Cireson, You Are Working With Experts

Free Training

Consulting Services

Company

Resources​

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When You Work With Cireson,
You Are Working With Experts

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