Today’s IT teams are facing increasing pressure to deliver faster, more personalized support—all without increasing overhead. That’s where Tikit, built by Cireson, comes in. Tikit is a modern, Teams-integrated service desk designed to work inside Microsoft 365, allowing you to streamline ticketing, automate workflows, and support your organization without leaving the tools your team already uses every day.
In this blog, we’ll walk through how customers can build and scale Tikit inside Microsoft 365 to maximize value, improve user experience, and boost IT productivity.
Why Build Your Service Desk Inside Microsoft 365?
Most organizations already rely on Microsoft 365 for collaboration, communication, and productivity. Embedding your service desk into this ecosystem offers several key benefits:
- No context switching — handle support requests right from Teams.
- Built-in security & compliance — leverage your existing M365 controls.
- Familiar user experience — users already know Teams and Outlook.
- Fast onboarding — deploy Tikit to your users with just a few clicks.
Getting Started with Tikit in Microsoft 365
Here’s how to get up and running quickly:
Deploy Tikit from the Microsoft Teams App Store
Simply click here or search for Tikit in the Microsoft Teams app store and install it for your team or organization. Tikit runs natively in Teams—no additional software required.
Configure Your Service Desk Settings
Define ticket categories, priorities, and create custom forms to meet your org’s needs. Create workflows to automate triage, routing, and resolution. Set up SLAs and notifications to keep everyone aligned and informed.
Tikit is easy to set up; it typically takes under 90 minutes. But Cireson also offers free setup so you can work with an expert over the phone who will walk you through it all.
Enable Request Submission via Chat
Users can submit tickets through a natural Teams chat interface—just a simple “@Tikit I need help with…” kicks off the process.
Use Microsoft 365 Integrations
Automatically pull user information from Microsoft Entra. Use Power Automate to build custom flows and integrate first- and third-party systems like creating new users in Entra, assigning tasks in Asana, refreshing reports in Power BI, handling M365 alerts, or creating tickets from Microsoft Forms.
Scaling Tikit Across Departments
Tikit isn’t just for IT—extend the same capabilities to other service teams like:
– HR – Manage employee requests and onboarding tasks.
– Facilities – Track office maintenance and utility requests.
– Finance – Route vendor inquiries or reimbursement forms.
– Marketing – Distribute company resources, track design requests, or collect testimonials.
With built-in forms and categorization, each department can have its own queue, process, and metrics—all within the same platform.
Automate Repetitive Work with Tikit + Power Platform
Tikit’s deep integration with the Microsoft Power Platform means you can:
– Auto-close stale tickets with Power Automate.
– Create dashboards with Power BI or Excel to track performance metrics.
– Build low-code apps for self-service or approvals
Drive Adoption with Minimal Training
Because Tikit is built for Microsoft Teams, the learning curve is virtually zero. End users simply message the Tikit AI chat agent, while agents work from a streamlined interface that feels familiar and intuitive.
Start Building Today
Whether you’re replacing a legacy system or starting from scratch, Tikit makes it easy to build a modern, collaborative service desk inside Microsoft 365. From request intake to resolution, everything stays within your existing tools—saving time, reducing friction, and delivering better support outcomes.
Ready to get started? Visit https://cireson.com/tikit/or book a demo to see it in action.
