Anyone who has ever installed and configured Service Manager knows the pain involved in setting up notification workflows for work item re-assignment. This becomes even more time consuming when setting up notifications for support group changes or reviewer changes.
A large part of this pain is because you almost always need to export Management Pack XML and configure relationship subscriptions and notification template Guids. It is also not uncommon to have to create two workflows for each Support Group, one for create and another for update.
Cireson now have an app – the Notify Analyst app – that takes away a large part of this pain.
Take a look at the image above, this is the free version of the app.
All you need to do to get this working is:
1. Import 2 Management Packs.
2. Copy a DLL to your workflow server.
3. Create two notification templates, one for Incidents and another for Service Requests.
4. Select the templates in the settings GUI and enable the workflows.
No more exporting Management Packs and fiddling around in XML!
You can request a download of this free app from here: