Blog & Resources
4 Ways to Reset ITSM Strategy Post-Pandemic
Reset ITSM Strategy During the past year and a half, businesses have had to adapt quickly to a great deal of change. Depending on the industry, there may have been shifting supply chains, which affects many internal functions and processes. But most companies have also had to adjust to the dynamic of remote work amidst overall uncertainty. It’s a lot
It’s here! Cireson Portal for SCSM v11 and Cloud Connector
From its outset in 2012, The Cireson Portal for SCSM offered an alternative way to visualize all Microsoft System Center Service Manager (SCSM) data via a blazing fast portal experience. Over the last several years, we’ve brought a series of advancements that continue to place Service Manager front and center in your ITSM story. “The main thing we have focused
What to Know before Attending Innovate 2021 on May 26
Innovate 2021 is almost here! This year, two tracks of sessions will be running alongside each other from 9:00 a.m. – 4:15 p.m. Eastern Daylight Time (EDT). The keynote address kicks off the event at 9:00 a.m. EDT, and it replays at 3:15 p.m. EDT. The sessions contain conceptual presentation and practical problem-solving demo. All sessions will be available on
Innovate 2021 Agenda: Futureproof Your Microsoft Service Manager Strategy
You work in IT, so you know how quickly new technologies can affect organizations, departments and individual performance. But you may not know how to: Upskill. Manage volume of IT knowledge, product and industry news, and determine what’s meaningful, valuable and/or practical. Integrate different technologies to get desired results. Understand what possibilities exist—or how to think outside of the box.
Microsoft’s Aakash Basavaraj joins Innovate 2021 Keynote Address
Cireson’s Innovate 2021 is just around the corner! We’re going to look at Microsoft System Center Service Manager (SCSM) from many different angles at this event. One of the most interesting angles comes from an authority on the direction of SCSM. We are proud to announce that Aakash Basavaraj, product manager from the System Center Product Group at Microsoft, will
Cireson Portal for SCSM – v10.5.1 Release
As we continue along the roadmap for the year, it’s time to highlight a new milestone for the Cireson Portal portal with the release of 10.5.1 to our Latest branch. This sets the stage for several roadmap items we have planned this year for the Cireson Portal and introduces: SQL 2019 Support Within the last few months, Service Manager 2019
[Blog series part 4] Defining a Microsoft System Center Operations Manager (SCOM) Process
This blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. This blog series will show you how to implement process improvement/automation, reinforce the value of centralized toolsets, and demonstrate the near infinite configuration possibilities of Microsoft System Center Service Manager (SCSM) and Microsoft System Center Operations Manager (SCOM). In part one,
[Blog Series – Part 3] Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process
This Microsoft Service Manager blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process This blog series will show you how to implement process improvement/automation, reinforce the value of centralized toolsets, and demonstrate the near infinite configuration possibilities of Microsoft
[Blog Series – Part 2] Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process
This blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. This blog series will show you how to implement process improvement/automation, reinforce the value of centralized toolsets, and demonstrate the near infinite configuration possibilities of Microsoft System Center Service Manager (SCSM) and Microsoft System Center Operations Manager (SCOM). In part one,
[Blog Series] Microsoft Service Manager: The Key to Streamlining Operations Manager Administration – Part 1
This Microsoft Service Manager blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. Why You Need Flexibility in Operations Manager Administration by Adam Dzyacky While Microsoft System Center Service Manager (SCSM) makes it possible to create Incidents from different places, including email and Work Items in the Cireson Portal, one channel
Leveraging Add-Ins for the Cireson Portal
Up until now, customizations shared by customers and the greater community have all wound up as JavaScript files in the CustomSpace folder. It’s an approach that has helped address a host of needs, but it’s also one that we recognize at scale can become administratively challenging. Cireson’s Customization Release (v 10.2) introduced Add-Ins to the portal which is a brand-new way to administratively deploy, manage, and share customizations between environments. Currently,
Navigating Microsoft 365 and Authenticated SMTP
Navigating Microsoft 365 and Authenticated SMTP As everyone shifts more towards Azure and the use of M365 continues to be widely adapted, we have been working with more and more with companies that use these in a hybrid way. I was doing some work around sending emails from an M365 mailbox via an on-prem Service Manager environment. At a high-level,
