Blog & Resources
Introducing Tikit, Cireson’s New Microsoft Teams-based Service Desk Solution
Cireson introduced its new Microsoft Teams-based service desk solution, Tikit by Cireson, at INNOVATE 2022. Find out more about it!
Community Open Floor: INNOVATE 2022 Details and v11.6 Feature Demo
Tune in for INNOVATE 2022 questions, Analytics Archiver, Cireson Portal for Service Manager v11.6 features and a quick demo to see them in action.
Community Open Floor: Using Analytics Archiver, Migrations and INNOVATE 2022
Tune in to hear about Analytics Archiver and the Cireson portal v11.5 release, migrations and INNOVATE 2022.
Cireson Portal for Service Manager v11.6
v11.6 includes improvements to global search, more support for IIS settings during upgrades and greater activity management.
Sessions and What to Expect from INNOVATE 2022
Find out about sessions, themes and customers presenting at Cireson’s INNOVATE 2022 virtual conference!
INNOVATE 2022: Microsoft Service Management for the Hybrid World
INNOVATE 2022 is focused on collaboration, interoperability and artificial intelligence–key factors in navigating today’s hybrid world.
Cireson Portal for Service Manager v11.5 and Analytics Archiver
If you’ve spent any amount of time in Microsoft System Center Service Manager (SCSM), you have no doubt interacted with Service Manager’s “grooming” settings. These settings define the amount of time a closed “work item” remains in SCSM before it’s groomed out, never to be seen again. In fact, the only way to retrieve historical “work item” information is to
Community Open Floor: V11.4.2 Release and INNOVATE 2022 Anticipation
With the baseline release of Cireson Portal for Service Manager V11.4.2 out and available for download, this Community Open Floor conversation centered on it, preferred Cireson product development cycles, your plans for upgrades and topics you want to see at the upcoming INNOVATE 2022 virtual conference. v11.4.2 What to Expect To better support customers planning upgrades, Cireson has evolved product
How to Work with Relationships in PowerShell
Following setup in parts 1-5 of this PowerShell series, Cireson Product Manager Adam Dzyacky ties everything together in this blog, with an emphasis on relationships and extracting meaning from data. Definitive Service Manager PowerShell Blog Series, Part 6 Microsoft System Center Service Manager (SCSM) contains a great deal of data about your environment, but you may not know how to
Community Open Floor: Creating Efficiency with Learning, Short Cuts, Advice and Planning
Productive, active conversation is happening in the Community Open Floor Discussion Group, particularly from newly joined members and others seeking help. Welcome to all, and thanks to those who are lending advice, ideas and support. “Analytics and Auditing” Tool: It’s Coming! Anticipation is building for the release of the “analytics and auditing” tool and its ability to create efficiency. Expected
Best Practices for Working with Microsoft System Center Service Manager
IT administrators can do a lot with Microsoft System Center Service Manager (SCSM) to improve its functionality out-of-the box. You can get a head start by following these best practices that help maximize your investment and increase productivity. Infrastructure and Planning Your Production Environment Let’s start at the beginning: planning your production environment. There are a few things to keep
Community Open Floor: Working with Notification Activity
Last week we announced the launch of Cireson’s “notification activity” console app, which simplifies the process of updating stakeholders about Microsoft System Center Service Manager (SCSM) activity. But during our recent Community Open Floor meetup, we demonstrated its various features and discussed use cases for different environments. What Does Notification Activity Do? When you put a notification activity in the
