Blog & Resources
Tune into this Cireson Community Open Floor discussion to hear different approaches on KB management and transitions.
In Cireson Portal for Service Manager v11.7, we are providing more (no code) cloud functionality with a Power Automate connector. Find out more!
Microsoft Service Manager customizations and integrations were discussed during Community Open Floor. Also SMP integration options: Tikit by Cireson or Microsoft Teams.
IT teams can create greater efficiency and better allocate resources by focusing on all three ITIL disciplines: incident, request and change management. We’ve outlined best practices to help you get there!
Hear different ideas on upgrade strategy, including migrating and upgrade in place. Also discussed: when Power BI vs. the Cireson Portal dashboard might be preferable.
This Cireson Community Open Floor meetup recap covers questions about PowerShell workflows and out-of-box templates.
Most companies today need flexibility, but it could manifest very differently depending on the organization. Integrating cloud-native features, like Microsoft Teams-based virtual agents and AI-driven ticket deflection, can add flexibility to an existing on-premise Microsoft System Center Service Manager (SCSM) deployment. Such is the case for companies with highly customized