Blog & Resources
Knowledge Base Management: Improving Use and Content Quality
Tune into this Cireson Community Open Floor discussion to hear different approaches on KB management and transitions.
Cireson Portal for Service Manager (SMP) v11.7 with Power Automate Connector
In Cireson Portal for Service Manager v11.7, we are providing more (no code) cloud functionality with a Power Automate connector. Find out more!
Access Power BI via API Using PowerShell
This blog is part two in an automation series. We discuss the benefits and limitations of the Power BI API, and how to access it using PowerShell.
ITSM Continual Improvement Looks Like This
Learn how Cireson Community Open Floor participants tackle ITSM continual improvement and what to do when service desk tickets are stuck in a status.
Capitalize on Microsoft Service Manager Customizations and Integrations
Microsoft Service Manager customizations and integrations were discussed during Community Open Floor. Also SMP integration options: Tikit by Cireson or Microsoft Teams.
ITIL Processes: Managing Incidents, Requests and Changes
IT teams can create greater efficiency and better allocate resources by focusing on all three ITIL disciplines: incident, request and change management. We’ve outlined best practices to help you get there!
Community Open Floor: What’s Your Upgrade Strategy?
Hear different ideas on upgrade strategy, including migrating and upgrade in place. Also discussed: when Power BI vs. the Cireson Portal dashboard might be preferable.
Community Open Floor: PowerShell Workflow vs. Out-of-Box Templates
This Cireson Community Open Floor meetup recap covers questions about PowerShell workflows and out-of-box templates.
Tikit by Cireson: Integrate vs. Migrate Guide
Should you integrate Tikit by Cireson with Cireson SMP or migrate? We’ve developed this checklist to help you decide.
Looking for Simplicity Outside of SCSM? Migrate to Tikit by Cireson.
Most companies today need flexibility, but it could manifest very differently depending on the organization. Integrating cloud-native features, like Microsoft Teams-based virtual agents and AI-driven ticket deflection, can add flexibility to an existing on-premise Microsoft System Center Service Manager (SCSM) deployment. Such is the case for companies with highly customized
Expand SCSM Functionality with Tikit Integration
Get even more functionality from SCSM by integrating it with Cireson’s new service desk solution, Tikit. Integration improves end user experience, while maintaining SCSM workflows for analysts.
Community Open Floor Recap: Analytics Use Case
Catch our group brainstorm on Microsoft System Center Service Manager analytics use cases. Tune in for our latest brainstorm!