Blog & Resources

Cireson management packs

3 Best Practices for SCSM Management Packs

This blog has been updated from its original 2020 version, SCSM Management Pack Naming Best Practice. Management packs are used in Microsoft System Center Service Manager (SCSM), to contain information (anything from configurations, custom objects, classes, workflows, views, forms, reports or knowledge articles), required in various IT Service Management (ITSM) processes. When they are set up properly, management packs help

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Cireson ITSM reporting best practices

5 ITSM Reporting Best Practices for SCSM Data

The good news is that service desks can generate a great deal of data for ITSM reporting. The bad news is that without clarity and a vision, you could miss the opportunity to communicate valuable insights. Cireson recently released a few new Add-Ins that help you drill down and visualize Microsoft System Center Service Manager (SCSM) data more effectively. In

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Q3 2022 Cireson Customer Webinar Recording

Q3 2022 Cireson Customer Webinar Recording

Catch up on the product, service and customer success details discussed during the Q3 2022 Cireson Customer Webinar! Webinar Recording Resources Check out these helpful links from the presentation: Power Automate  Add-Ins Overview Cireson Community Open Floor Interested in Cireson MSP? Tikit by Cireson Cireson provides product, service and customer success updates each quarter. Stay tuned for news about the

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What is Microsoft Service Manager: Cireson

What is Microsoft Service Manager?

Microsoft Service Manager is a powerful IT Service Management solution that is flexible and cost-effective, particularly for Microsoft users. We outline key components and benefits in this blog.

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