ITIL processes can revolutionize your business operations and streamline organizational needs. Whether you’re a business owner, manager or IT professional, ITIL can drive business success.  What is ITIL and How Can It Benefit Your Business?  Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs

Discover the best fit for your organization’s IT service management needs as we explore the differences between on-premise and cloud-based solutions. Examine the benefits of both options and understand how each can cater to their unique organizational requirements. Whether it’s the flexibility of the cloud or the control of on-premise, discovers the best ITSM solution for your business.  Understanding On-Premise

In today’s fast-paced business environment, technology plays a crucial role in the success of organizations across all industries. As businesses continue to rely on IT infrastructure and digital tools to drive operations, the need for effective IT asset management (ITAM) has become increasingly important. What is IT Asset Management? IT Asset Management involves the management of an organization’s IT assets,

In today’s digital age, Information Technology Service Management (ITSM) plays a crucial role in the success of businesses across various industries. ITSM encompasses the design, delivery, management, and improvement of the IT services that are crucial to the operation and success of an organization. Effective ITSM implementation is essential for businesses to streamline their IT processes, enhance productivity, and deliver

What is ITIL? ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM). It provides a framework for organizations to structure and manage their IT services, helping them align with the needs of the business and deliver value to customers. The framework is designed to be flexible and customizable, allowing organizations

The Cireson Portal for Service Manager v12.1 is now available. With this latest release of the Service Manager Portal (SMP) for System Center Service Manager (SCSM), we have combined two key features of the v12 release to provide a singular, seamless experience.   When Global Search was introduced, it provided a straightforward way to find anything in your organization’s environment

Understanding Service Management  Service Management is a set of practices and processes that are used to design, deliver, manage and improve IT services in an organization. It involves the coordination of people, processes and technology to ensure that IT services are delivered efficiently and effectively.  In today’s fast-paced business environment, IT Service Management (ITSM) has become an essential part of

IT Service Management (ITSM) is a crucial aspect of modern businesses and IT Infrastructure Library (ITIL) is the most widely adopted framework for ITSM. ITIL provides a set of best practices for managing IT services and it has become a standard for ITSM in many organizations. This article is a comprehensive guide to understanding and implementing ITIL best practices. It

Last month, I had the opportunity to attend Experts Live Europe 2023, a community-driven IT conference focused on Microsoft cloud, datacentre, security and modern workplace technologies. The event took place in Prague, Czech Republic, from September 18 to 20, 2023. It was a great experience to learn from the best IT experts worldwide, network with peers who share the same

The cobblestone streets of Prague recently resonated with the sounds of tech discussions, product demos and enthusiastic networking as Experts Live Europe 2023 took center stage from September 18th to 20th. Cireson’s participation as a silver sponsor was marked by the successful showcase of Tikit, a transformative Microsoft 365 ITSM SaaS solution. About Experts Live Europe Experts Live Europe is

Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. Bringing together professionals looking to share insights and knowledge on the latest Microsoft solutions, Experts Live EU is the ideal first international event for the team to showcase their cloud-based IT Service Management platform built for Microsoft Teams: Tikit by

SAN DIEGO, September 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, will exhibit this month at Experts Live Europe. Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. As a leader in the Microsoft Service Management space, Cireson will be showcasing their