Let OpenAI level up your service desk—unlocking a new world of information beyond Tikit Knowledge. With one-click OpenAI deploy to Azure, you can deliver information from your organization’s resources without having to build it into your Tikit service catalog. Tap into backup documentation to deliver support that’s better than ever before, with minimal effort. From setup to SharePoint integration, we’ll walk you through everything you need to know about OpenAI for Tikit in this webinar.
The Azure OpenAI + Tikit Difference:
- Expanded catalog of answers for your users
- Time and energy saved for your agents
- Knowledge collected from other departments, no license required
Not using Azure OpenAI in Tikit yet? Getting started is easy, and the value is undeniable!
In this session, we cover:
- What Azure OpenAI is and why it matters for Tikit users
- The advantage of having AI right next to your Tikit knowledge base
- Deployment options and a quick setup overview
- Integrating with SharePoint for even smarter answers
- Live demos so you can see it all in action
Whether you want faster ticket resolution, richer answers, or a smarter self-service experience, this is your chance to see OpenAI and Tikit working together to transform IT support.
Transcript Summary
In this webinar, Cireson’s Adam Dzyacky (Director of Product) and Ben Anderson (Customer Success Consultant) showcase how Azure OpenAI can be integrated directly with Tikit Virtual Agent to expand self-service, deflect more tickets, and save agents time. They also provide roadmap updates, cost guidance, live demos, and a step-by-step overview of deployment and SharePoint/OneDrive integration.
The session emphasizes that by hosting OpenAI in your own Azure tenant, all data remains private and secure. Tikit Virtual Agent uses OpenAI only when no catalog item or knowledge article exists—ensuring that curated processes (like onboarding forms) remain prioritized, while AI fills in the gaps with answers pulled from your documentation.
Key Highlights
Tikit Roadmap Sneak Peek
- Group chat for real-time collaboration in Teams.
- Multi-turn cards to dynamically adjust based on prior responses.
- Custom properties to capture and report on extra data fields.
- Expanded RBAC and permissions for greater control over visibility and access.
Why Azure OpenAI for Tikit
- Same models that power ChatGPT, but deployed in your Azure tenant for full data ownership.
- AI-generated answers include citations and disclaimers for transparency.
- Falls back to AI only when no catalog or knowledge article matches.
Cost Transparency
- Most customers spend under $100/month on Azure usage.
- Costs vary based on ticket volume, model choice, and length of responses.
- Pricing includes three elements: storage (~$0.15/GB), transactions (fractions of a cent each), and Azure Search (flat monthly fee).
- Typical pattern: higher initial usage, followed by equilibrium as knowledge is built into Tikit.
Live Deployment Demo
- One-click deploy from the Cireson knowledge base sets up Storage, OpenAI, and Azure Search in minutes.
- Configuration involves pasting connection details into Tikit settings and defining an index for uploaded files.
- Indexers can be set to refresh every 5 minutes, ensuring documentation is always up to date.
Integrating SharePoint & OneDrive
- Using Power Automate, documents can be synced automatically from SharePoint libraries or OneDrive folders into Azure Storage.
- Enables departments outside IT (like HR or Finance) to contribute documentation to Tikit Virtual Agent without requiring Tikit licenses.
What’s Next: Copilot Integration
- Today, Tikit integrates with Azure OpenAI.
- Native Microsoft Copilot integration is on the roadmap, with the goal of providing similar parity and potential for scoped access controls.
Tikit is a Microsoft 365 IT Service Management platform that matures with your M365 adoption. Want to learn more about Tikit? Check out our demo video and try Tikit in a 14-day free trial. We are so confident in Tikit’s capabilities, we’ll even set it up for free to ensure you are getting the most out of your free trial! Schedule your complimentary setup call today.
