Tag: Artificial Intelligence
How AI-Based Ticket Deflection Powers Self-Service Support in 2026
Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your ...
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Microsoft Expert Community Session: Unlocking the Power of Sensitivity Labels – A Comprehensive Guide
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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How to Craft a Strong AI Strategy for IT Service Management (ITSM)
Artificial intelligence is everywhere—but in IT service management, most AI initiatives don’t deliver what teams expect. “According to reporting on MIT’s State of AI in ...
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How to Avoid Common AI Pitfalls in an AI Ticketing System
Artificial intelligence is quickly becoming a practical part of modern IT support—from auto-suggested knowledge articles to smarter intake and faster resolution. As more organizations evaluate ...
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Microsoft Expert Community Session: Enhance Your Coding Skills with GitHub Copilot
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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Microsoft Expert Community Session: Maximizing Your AI Investment Whilst Keeping Meetings Secure
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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What’s Ahead for AI Service Management? A Guide for IT Leaders
At a Glance AI Service Management (AISM) is reshaping how organizations deliver support—bringing intelligence and context to service interactions. For IT leaders, the next phase ...
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How MS Cloud-based Companies Are Successfully Building AI Service Management in Microsoft Teams
At a Glance AI Service Management (AISM) integrates artificial intelligence with IT Service Management (ITSM) practices to automate workflows, improve response times, and enhance the ...
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Webinar Replay: Building Complete Processes in Tikit
In today’s fast-paced IT environments, reactive support just doesn’t cut it. To deliver consistent, scalable service, you need processes that are intentional, automated, and aligned ...
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Webinar Replay: OpenAI for Tikit – Smarter Support Starts Here
Let OpenAI level up your service desk—unlocking a new world of information beyond Tikit Knowledge. With one-click OpenAI deploy to Azure, you can deliver information ...
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