Top Helpdesk Software for SharePoint Users (and a Scalable Microsoft 365 Alternative) 

If you’re researching SharePoint helpdesk software, you’re likely looking for a ticketing solution that works natively within Microsoft 365 and doesn’t require switching platforms or retraining users. 

There are several options that embed directly into SharePoint or leverage its framework. But the best choice often depends on whether you’re solving for today’s needs—while also considering future growth. 

In this post, we’ll explore SharePoint-native helpdesk tools, compare their strengths and limitations, and share how teams are using Tikit, a Microsoft Teams-native alternative built to scale across departments. 

Helpdesk Software Options That Work with SharePoint 

When evaluating helpdesk solutions for SharePoint users, the most popular options fall into three categories: 

• Fully SharePoint-native (built as web parts, add-ins, or list-based apps) 

• Designed for Microsoft 365, with some SharePoint integration 

• Microsoft Teams-native tools that still support M365 orgs with SharePoint infrastructure 

Here are the most widely-used tools today: 

1. HR365 Helpdesk 

2. Crow Canyon Help Desk 

3. SP Marketplace Help Desk 

4. SharePoint + Power Automate (DIY helpdesk) 

5. HelpDesk365 by Ignatiuz 

Strengths & Limitations of Sharepoint Helpdesk Apps 

Let’s break down each solution to help you find the best fit for your organization: 

1. HR365 Helpdesk 

A polished SharePoint-based solution that also offers Microsoft Teams integration. 

• ✅ Strength: Fully embedded in SharePoint with built-in dashboards, knowledge base, SLA tracking, and Teams support. 

• ⚠️ Limitation: Customization can be complex, and usage beyond IT often requires additional configuration. 

• 💡 You might like it if… you want a helpdesk that looks and feels like SharePoint while still offering modern reporting and role-based access. 

2. Crow Canyon Help Desk 

A robust helpdesk built on SharePoint and compatible with the Power Platform. 

• ✅ Strength: Highly customizable workflows, asset tracking, and multi-department support. 

• ⚠️ Limitation: Complexity increases quickly—best suited for SharePoint admins or larger IT teams with bandwidth. 

• 💡 You might like it if… you have advanced ticketing needs and an IT team comfortable managing SharePoint and Power Automate. 

3. SP Marketplace Help Desk 

An older solution that integrates cleanly with classic SharePoint sites. 

• ✅ Strength: Seamless fit with other SP Marketplace apps and a familiar SharePoint list structure. 

• ⚠️ Limitation: The interface feels outdated and lacks modern automation or Teams-based functionality. 

• 💡 You might like it if… you’re running a traditional SharePoint intranet and want to keep things consistent with existing SP Marketplace tools. 

4. SharePoint Lists + Power Automate 

The DIY approach to building a custom helpdesk with Microsoft tools. 

• ✅ Strength: Maximum control with no licensing fees beyond what’s already in your Microsoft 365 plan. 

• ⚠️ Limitation: No built-in reports, dashboards, or user interface—just raw lists and flows. 

• 💡 You might like it if… your team has the technical expertise and time to build something custom from scratch. 

5. What About HelpDesk365 by Ignatiuz? 

This lesser-known solution is also built on SharePoint and available through AppSource. While it offers a simple interface and SharePoint integration, it lacks the scalability, reviews, and flexibility of tools like HR365 or Tikit. It may be a viable choice for small SharePoint-centric teams with basic needs. 

6. Tikit 

While not hosted in SharePoint, Tikit is deeply integrated into Microsoft 365 and fully native to Teams—offering modern ticketing, automation, and AI-powered deflection. 

• ✅ Strength: Built for Microsoft Teams, easy to implement, scalable across departments, and requires no code to configure. 

• ⚠️ Limitation: Doesn’t run within SharePoint pages—Tikit is designed for Teams-first environments. 

• 💡 You might like it if… you’re ready to move beyond SharePoint’s limitations and want a modern, unified helpdesk that’s still 100% within the Microsoft ecosystem. 

SharePoint Helpdesk Comparison Table 

When SharePoint-Based Tools Hit Their Limit 

SharePoint-native tools are a great starting point—but they have limits: 

• They often lack the modern interface users expect 

• Most are hard to scale across multiple departments 

• Automations can be clunky, and Teams integration is usually secondary 

As more organizations shift their internal collaboration to Microsoft Teams, it becomes increasingly important to have a helpdesk that lives where users already work. 

Why More Microsoft 365 Teams Are Moving to Tikit 

Tikit is purpose-built for Microsoft 365 environments—and fully native to Teams. That means no extra tools, no complicated setup, and no toggling between platforms. 

With Tikit, organizations can: 

• Automate ticket routing and approvals 

• Surface knowledge base answers with AI-powered deflection 

• Support multiple departments with a unified system 

• View trends and performance across channels—all within Teams 

And with 200+ five-star reviews, it’s become one of the most trusted ITSM solutions in the Microsoft ecosystem. 

From Sharepoint Solutions to Microsoft 365 Ticketing Systems 

If your team is committed to SharePoint and wants something simple and familiar, tools like HR365 or Crow Canyon might fit the bill. But if you’re looking to modernize, scale, and reduce friction across departments, it may be time to go beyond SharePoint-native tools. 

With 200+ five-star reviews, Tikit offers a future-ready alternative that feels right at home in Microsoft 365—without the complexity of custom workflows or the constraints of older SharePoint apps.