Top-Notch Support
“The support from Cireson has been top-notch. It’s one of the best decisions we made.”
Markus Klein
Chief Technology Officer at ConStraight
The World's Best IT Ticketing System for Microsoft Teams
Years
15
Microsoft Premier Partner since 2011
MILLION
1.6
People trust our products
Out of 5
5
On Microsoft Teams Appstore
Tikit + Microsoft + AI = Service Desk Magic
Deliver faster support, automate repetitive tasks, and free your IT team to focus on what matters most. With Tikit, you get an intuitive, purpose-built solution that works where your users already work—Microsoft Teams. By extending the value of your M365 E3 or E5 license and tapping into tools like AI, Entra, Intune, Power Automate, and Power BI, Tikit helps you simplify ITSM and maximize your Microsoft investment.
Simplify IT Support,
Right Inside Microsoft Teams
Resolve Issues Faster with Ticketing in Microsoft Teams
Tikit seamlessly integrates with Microsoft Teams, enabling you to create, update, resolve, and track tickets. And creating tickets for end users is as simple as right-clicking any Teams message to convert it into a ticket.
Choose How and Where You Work
Tikit offers dedicated agent and user web portals for a smooth web experience. And a seamless Microsoft Outlook integration allows for easy ticket submission, updates, and engagement for those who prefer working through email.
Unlock Actionable Data with Power BI & Excel Reporting
Advanced reporting capabilities allow IT teams to build customized dashboards while interactive reports offer deeper visibility into IT performance, making it easier to track trends, identify inefficiencies, and drive data-backed decisions.
Empower Every Department To Be Their Own Service Desk
Designed for IT, Facilities, HR, Marketing, Accounting, and other departments across the organization, Tikit features dedicated teams and private support channels with department-level privacy for seamless cross-team collaboration.
Make the Most of Your Microsoft Investment
Tikit is seamlessly integrated into Microsoft Teams, and the rest of the Microsoft ecosystem. Through powerful connections to Entra, Intune, Power Automate, Power BI Azure DevOps, Azure OpenAI, and more Tikit brings your world together, effortlessly.
Ticketing to Advanced Workflows
Tikit’s automation capabilities simplify critical IT processes like employee onboarding and offboarding through Power Automate, ensuring a smooth transition for new hires and departing staff.
Aligned with ITIL Framework for Industry Best Practices
Enjoy enhanced efficiency, consistency, and service quality. By standardizing workflows for incidents, changes, and service requests, organizations can minimize downtime, accelerate resolution times, and drive continuous improvement.
AI Ticket Deflection
Eliminate repetitive requests and allow users to resolve common issues on their own, without IT involvement. Tikit leverages AI and OpenAI on Azure to provide instant, accurate responses, whether from preset answers, central repositories, or uploaded knowledge files.
Say Hello to Your AI Virtual Agent for Smarter Employee Support
Users experience Tikit through the Virtual Agent, a dedicated AI assistant through which they submit service requests or report incidents and receive self-service knowledge from the AI-powered service catalog. Living in Microsoft Teams, the included Tikit Virtual Agent offers conversational support and an intuitive interface, elevating the end user experience and increasing engagement. You can even customize your Virtual Agent for added personality or to align with your branding.
Collect the Right Information from the Start
With Tikit Virtual Agent’s ability to understand conversational requests, it can serve your end users business forms designed to gather relevant information before an agent gets involved. Based upon defined business workflows, these service requests can be routed to the appropriate department or individual, reducing time and resources needed to manage the ticket through to resolution.
Deliver Answers Faster, without IT Intervention
Powered by AI, Tikit Virtual Agent can interact with your users in a conversational manner to serve answers you set in your knowledge base, deflecting an issue before it becomes a ticket. Don’t have time to build up a knowledge base? With a single click, you can deploy OpenAI to Azure and expand Tikit Virtual Agent’s power to deliver information from your organization’s resources without having to build it into your Tikit service catalog.
Real-time Updates and Feedback
Tikit Virtual Agent provides end users with real-time updates on their existing requests. They can easily check the status of, provide an update for, or revisit a closed ticket in seconds thanks to Tikit Virtual Agent’s intuitive interface and automated notification experience.
Add Personality with Custom Branding
Easily tailor the name, icon, color, and description of your Virtual Agent to provide users an engaging and memorable way to experience Tikit. We love Harwoods Group’s “Sir Helps A Lot” —a knight-inspired persona that transforms IT interactions into an engaging, story-driven experience that is also uplifting, clever, and uniquely Harwoods.
It really is like hiring a separate desktop support person, which is huge.
Chad Knipfer
Director of IT at Rapids Foodservice
At the Heart of Your Microsoft Tech Stack
Tikit is designed for seamless native integration with Microsoft Teams and the entire Microsoft ecosystem, unlocking new possibilities for your service desk. With built-in support for non-Microsoft tools like Asana and Airtable empowers users, not just IT, to connect effortlessly and get more done with Tikit.
Schedule Your Complimentary White Glove Setup
You can install Tikit on your own with our self-help resources—but why not take advantage of a free, one-on-one setup call with our experts? Customers consistently praise Cireson service, and our free setup call ensures your trial is tailored to your environment, configured correctly, and ready to deliver value from day one. All you need to do is schedule.
Cireson is Trusted Worldwide
An Absolute Lifesaver
"Tikit has been an absolute lifesaver for our company to get IT support on track."
Thomas Portz
Systems Engineer at MXD Process
I've Loved it!
“Support from the Tikit team is just incredible…I couldn't ask for a better company to work with. I’ve loved it.”
Demi Vargas
Operations and Professional Development at Southwest Bank
Configuration is Easy
"We were up and running within a couple of days – including testing. The configuration is easy."
Jan Vidar Håtuft
Senior Engineer at Norwegian School of Economics
Refreshing to Work With
"It's refreshing to work with a company like Tikit…they truly live up to their promises."
David Morris
IT Support Manager at Yzer
Listen To Microsoft MVPs Talk About Tikit
Great Support Sets Us Apart
When you choose Tikit, you get the whole Cireson team behind you, and we’re dedicated to your success. Whether it’s to get you up and running on a free setup call, to share some helpful tips in our monthly Technically Speaking sessions, or to build advanced customization with a consulting project, our experts are always ready to chat.
Frequently Asked Questions
How much does Tikit cost?
We hear it all the time—the value of what you get for what you pay is amazing! Tikit pricing is simple and affordable. We offer three convenient plans with agent-only pricing so you only pay for what you need. And volume discounts mean the more agents you add, the more you save! Check out our pricing page to learn more.
How is my information secure in Tikit?
Tikit is SOC 2 Type 2, GDPR and HIPAA compliant. Please refer to our security page for all details around Tikit security and compliance. If you have any additional questions about security, please reach out to SecAdmin@cireson.com.
Can I only work tickets in Microsoft Teams or is there a web UI?
Tikit is the most natively integrated Microsoft 365 ticketing solution on the market, allowing you to work all of your support tickets without leaving Teams. This is also true in the Teams mobile app. However, for those that prefer a web UI, Tikit has a fully functional Web App for both agents and end–users, available only on M365 Service Desk and M365 ITSM plans.
Is Tikit really the best service desk?
Well, we don’t just say “the World’s Best IT Ticketing System” for fun — our users say it too. On Microsoft AppSource, Tikit has more 5-star ratings than the other guys (yes, we double-checked). Plus, every day we hear from folks who switched to Tikit who say things like “Tikit is the BEST vendor we are working with right now.” or “Why didn’t we find this sooner?”
Here’s a recent quote: "I love Tikit...Nothing integrates with M365 the way Tikit does. We are only limited by our imaginations in Power Automate. The features they deliver are great, and...everyone, I mean EVERYONE. Is incredible. Tikit is the BEST vendor we are working with right now. And I am genuinely blown away that from the moment we signed to even now...everyone is STILL helping us." Lee Bodson, Information Technologist at Public Health Sudbury & Districts
So yes — we think Tikit is the best service desk, at least for Microsoft-first teams who want serious features and great support. But don’t take our word for it — try it yourself, see how you feel!
Do I have to buy Tikit after Free Setup?
Purchasing the Tikit solution is optional at the end of the free trial period. We do not require a credit card for either the trial or the free setup.
Your Next Service Desk is Calling
Getting started with Tikit is fast and easy. You’re going to love it!
