The #1 Service Desk for
Microsoft Teams
Simple and honest pricing that grows with your organization
Microsoft
Teams Ticketing
Easily convert chat messages into trackable, workable tickets in Teams.
$26
Starts at $26 USD per agent/month
(Billed Annually)
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Tikit in Teams
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Tikit Virtual Agent in Teams
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Ticket Creation from Teams Chat
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Ticket Creation in Teams
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Teams Notifications
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Teams iOS & Android Compatible
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Role-Based Security
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Single Sign-On
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Add Tikit to One Team
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Custom Categories
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Support Groups
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Language Localization
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Basic Reporting
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24x7 Access to Knowledge Base
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Support Offerings:
Knowledge Base & Community Support
Microsoft
365
Service Desk
Mature support processes with advanced service desk features and M365 integrations.
$39
Starts at $39 USD per agent/month
(Billed Annually)
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Teams Ticketing plus…
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Tikit Agent Portal
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Tikit Requestor Portal
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Ticket Creation from Email
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Add Tikit to Unlimited Teams
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Multi-Department Support
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AI-Powered Ticket Deflection (KB)
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Multi-Response KB Articles
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Ticket Templates
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Tasks & Approvals
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Custom Views
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Service Level Agreements
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AI Cognitive Services
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Chat & Email Support
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Microsoft Cloud Integrations:
- • Intune Device Management
• Power BI Advanced Reporting
• Real Time Excel Sync
Support Offerings:
Chat and Email Support
Microsoft
365
ITSM
Centralize processes and standardize service delivery using AI-powered Service Catalogs and Power Automate.
$49
Starts at $49 USD per agent/month
(Billed Annually)
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M365 Service Desk plus…
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AI-Powered Service Catalog
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Ticket Lifecycles
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Templates w/ Custom Forms
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Multi-Response Custom Forms
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Notification Center
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Multi-Department Mailboxes
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My Work & My Group Work
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Collaborators & Affected Users
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Relating Tickets
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Merging Tickets
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Satisfaction Surveys
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Tags & Filters
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AI Cognitive Services
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Resolution Note
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Microsoft Cloud Integrations:
- • Power Automate Integration
• Azure Logic Apps
• OpenAI Integration
Support Offerings:
Dedicated Customer Success Manager
All plans bill annually upfront. Calculated prices above are shown in USD. If you need more than 200 agent licenses, please contact sales directly to discuss volume discount pricing.
Get Started with a Free 14-day Trial of Microsoft 365 ITSM
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What Our Customers Are Saying
A Literal Game Changer
Such a Smooth Process
Configuration is Easy
Get Setup For Success, Free!
Ticketing matters. Our team is here to get you up and running with Tikit in under 90 minutes. Let us help you start your Tikit journey properly in just one call—we’ll walk you through every essential configuration step or check to ensure you’ve completed your setup correctly. Have questions? We have the answers.
Frequently Asked Questions
What is an Agent?
An Agent is anyone in a support role receiving tickets to be managed, routed, and resolved within the product. They are licensed seats that you assign to individuals within the product.
An End User is anyone that reports issues within the business and submits the tickets for agents to work on. They do not require a license so you can have an unlimited amount of them.
Do You Offer a Free Trial of Tikit?
Yes, we offer a fully-functional trial of Tikit’s ITSM Pro plan for 14 days no credit card. Start your free trial in minutes.
Are There Discounts Available for Tikit Subscriptions?
Tikit is available in three annual plan options with varying levels of features based on your needs. There are volume discounts built into the pricing model that increase as more agents are purchased and we do offer multi-year discounts. Please refer to the pricing calculator on the Tikit pricing page for the exact cost for your desired plan and number of agents and email team@cireson.com to enquire about our multi-year discounts.
Is There a Minimum Term Commitment for Signing Up?
Tikit is available on an annual subscription basis, there are three plans to choose from. Your subscription plan will auto-renew unless a Tikit admin cancels via the billing section of the Tikit web application.
What is the Difference Between Tikit and the Tikit Virtual Agent Applications?
Both applications are provisioned through Microsoft and available within Microsoft Teams. Tikit is the application agents use to track, work and resolve tickets. Tikit Virtual Agent is the Teams bot that allows employees to ask questions, find knowledge articles and open tickets via Teams chat. Both products combine to give you an end-to-end Microsoft Teams IT Service Management (ITSM) experience.
Experience Tikit Today
Start your free 14-day fully functional trial. No credit card required.
