The #1 Service Desk for
Microsoft Teams

Simple and honest pricing that grows with your organization

Microsoft
Teams Ticketing

Easily convert chat messages into trackable, workable tickets in Teams.

$26

Starts at $26 USD per agent/month

(Billed Annually)

  • Tikit in Teams
  • Tikit Virtual Agent in Teams
  • Ticket Creation from Teams Chat
  • Ticket Creation in Teams
  • Teams Notifications
  • Teams iOS & Android Compatible
  • Role-Based Security
  • Single Sign-On
  • Add Tikit to One Team
  • Custom Categories
  • Support Groups
  • Language Localization
  • Basic Reporting
  • 24x7 Access to Knowledge Base
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Support Offerings:
Knowledge Base & Community Support

Microsoft
365 Service Desk

Mature support processes with advanced service desk features and M365 integrations.

$39

Starts at $39 USD per agent/month

(Billed Annually)

  • Teams Ticketing plus…
  • Tikit Agent Portal
  • Tikit Requestor Portal
  • Ticket Creation from Email
  • Add Tikit to Unlimited Teams
  • Multi-Department Support
  • AI-Powered Ticket Deflection (KB)
  • Multi-Response KB Articles
  • Ticket Templates
  • Tasks & Approvals
  • Custom Views
  • Service Level Agreements
  • AI Cognitive Services
  • Chat & Email Support
  • Microsoft Cloud Integrations:
      • Intune Device Management
      • Power BI Advanced Reporting
      • Real Time Excel Sync

Support Offerings:
Chat and Email Support

Microsoft
365 ITSM

Centralize processes and standardize service delivery using AI-powered Service Catalogs and Power Automate.

$49

Starts at $49 USD per agent/month

(Billed Annually)

  • M365 Service Desk plus…
  • AI-Powered Service Catalog
  • Ticket Lifecycles
  • Templates w/ Custom Forms
  • Multi-Response Custom Forms
  • Notification Center
  • Multi-Department Mailboxes
  • My Work & My Group Work
  • Collaborators & Affected Users
  • Relating Tickets
  • Merging Tickets
  • Satisfaction Surveys
  • Tags & Filters
  • AI Cognitive Services
  • Resolution Note
  • Microsoft Cloud Integrations:
      • Power Automate Integration
      • Azure Logic Apps
      • OpenAI Integration

Support Offerings:
Dedicated Customer Success Manager

All plans bill annually upfront. Calculated prices above are shown in USD. If you need more than 200 agent licenses, please contact sales directly to discuss volume discount pricing.

Get Started with a Free 14-day Trial of Microsoft 365 ITSM

Compare Product Features

  • Microsoft Teams Ticketing
  • Microsoft 365 Service Desk
  • Most Popular
    Microsoft 365 ITSM
Features & Functionality Microsoft Teams TicketingMicrosoft 365 Service Desk
Most Popular
Microsoft 365 ITSM
Features & Functionality
$
/year
$
/year
$
/year
Unlimited End Users / Requesters
Number of Teams to Add Tikit to1UnlimitedUnlimited
Tikit Virtual Agent
Ticket Creation from Teams Chat
Ticket Creation on Behalf of Any User
Teams & Outlook Notifications
Teams Meeting Integration
Ticket Attachments
Teams iOS & Android App Compatible
Role-Based Security
Single Sign-On
Custom Categories
Support Groups
Language Localization
Basic Reporting
Onboarding Specialist
24x7 Access to Knowledge Base
Chat & Email Support
Tikit Agent Portal
Tikit Requestor Portal
Ticket Creation from Outlook Email
Scheduled Automations
Multi-Department Support
AI-Powered Ticket Deflection
Ticket Types
Ticket Templates
Tasks & Approvals
Custom Views
Custom Statuses
Service Level Agreements
Full API Access
Power BI Advanced Reporting
Intune Device Management
Real Time Excel Sync
Ticket Lifecycles
AI-Powered Service Catalogue
My Work & My Group Work
Notification Center
Multi-Department Mailboxes
Custom Forms
Collaborators & Affected Users
Related Tickets
Ticket Merging
Satisfaction Surveys
Tags & Filters
Power Automate Integration
Azure Logic Apps
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Get Setup For Success, Free!

Ticketing matters. Our team is here to get you up and running with Tikit in under 90 minutes. Let us help you start your Tikit journey properly in just one call—we’ll walk you through every essential configuration step or check to ensure you’ve completed your setup correctly. Have questions? We have the answers. 

Tikit Setup

Frequently Asked Questions

Yes, a Tikit overview demo video is here. If you would like to schedule a 1:1 live demo of Tikit, you can do so here.  

Yes, we offer a fully functional trial of Tikit’s ITSM plan for 14–days with no credit card. Add to Teams in minutes. 

Tikit is available on a per agent basis and there is no minimum or maximum number of agents you can have.  There is no limit or charge for end users. (Those who are only submitting requests, rather than working tickets). 

Tikit is available in three annual plan options with varying levels of features based on your needs. There are volume discounts built into the pricing model that increase as more agents are purchased and we do offer multi-year discounts. Please refer to the pricing calculator on the Tikit pricing page for the exact cost for your desired plan and number of agents and email team@cireson.com to enquire about our multi-year discounts.  

The Tikit Virtual Agent is the Teams bot that allows your end users to ask for help. It uses AI and Natural Language Processing to interact with employees, offering up relevant knowledge articles or prompting employees to open a ticket based on their questions. TikitVirtual Agent is a separate application in Microsoft Teams and is provisioned separately in AppSource here. There is no additionalcharge to use Tikit Virtual Agent. 

Yes. Tikit works wherever your employees work. Tickets can easily be created on someone’s behalf from a Teams chat, directly in the Tikit web application or from an email. Outlook email or the end-user web application would be the best option for end users not actively using Teams. 

Tikit is SOC 2 Type 2, GDPR and HIPAA compliant. Please refer to our security page for all details around Tikit security and compliance. If you have any additional questions about security, please reach out to SecAdmin@cireson.com.  

Both applications are provisioned through Microsoft and available within Microsoft Teams. Tikit is the application agents use to track, work and resolve tickets. Tikit Virtual Agent is the Teams bot that allows employees to ask questions, find knowledge articles and open tickets via Teams chat. Both products combine to give you an end-to-end Microsoft Teams IT Service Management (ITSM) experience. 

Tikit is available on an annual subscription basis, there are three plans to choose from. Your subscription plan will auto-renew unless a Tikit admin cancels via the billing section of the Tikit web application.  

Once approved by a Microsoft 365 admin, Tikit can be installed by anyone in the organization. However, a policy can be set up to require permission from your M365 admin before a user installs Tikit. 

You control the rollout and can limit who is given access based on your organizational needs.  

Tikit includes industry standard service desk reports in our out-of-the-box dashboard available on all plans. For more advanced reporting and dashboarding, Tikit integrates with Microsoft Power BI and syncs with Excel, available only on M365 Service Desk and M365 ITSM plans.  

Tikit is the most natively integrated Microsoft 365 ticketing solution on the market, allowing you to work all of your support tickets without leaving Teams. This is also true in the Teams mobile app. However, for those that prefer a web UI, Tikit has a fully functional Web App for both agents and end–users, available only on M365 Service Desk and M365 ITSM plans.

Experience Tikit Today

Start your free 14-day fully functional trial. No credit card required.

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