The itnetx Cireson Advanced Send Email app allows an Analyst to send an email to the Affected User or other recipients from the context of an incident in the Service Manager Console. This app facilitates quicker and more efficient communication between Analysts and End Users, leading to more timely Incident Resolution.
Other features, not included in the out-of-the-box Service Manager tool, include:
How this helps your team:
System Center Service Manager allows analysts to send email notifications to affected users via workflows and subscriptions. However, there isn’t a way for an analyst to choose when to send an email to an affected user based upon the need to update, request information, or communicate with their customer. This makes managing a work item extremely difficult as you are now forced to use Outlook for this basic type of communication. Advanced Send Email app to the rescue!
Andrea – Energy Industry Customer
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