Is Tikit by Cireson Right For You?
Tikit by Cireson is the leading Microsoft-aligned IT Service Management platform, designed from the ground up to integrate seamlessly into the Microsoft Cloud.
Maximize the power of your existing Microsoft investments, including OpenAI, Entra, Intune, Power Automate, Power BI, and Teams, by modernizing your Service Desk with Tikit.
Take a Look at These Exciting Tikit Features:
Ticket Deflection
Give your end users the power to request help and get updates without disrupting their flow of work. The Tikit Virtual Agent is an AI-powered bot that lives directly in Microsoft Teams and streamlines your end user IT service management needs.
Chat GPT Style Responses
Tikit has enhanced its Knowledge Base (KB) features and integrated OpenAI’s generative AI through Microsoft Azure. If an answer can’t be found in the KB, the Tikit Virtual Agent uses OpenAI on Azure to generate a response based on uploaded documentation. Ensuring end-users get the right answers at the right time.
AI-Intelligent Service Catalog
As Knowledge Bases and Service Catalogs grow, users increasingly struggle with where to navigate to find what they are after. Tikit unifies these fronts into a single experience and, using artificial intelligence that customers can train – enables users to use natural language to find what they are after the first time, every time.
Multi Department
Establish teams and support channels for each department while simultaneously providing privacy at the department level. Customize Tikit‘s use by department: IT, Human Resources, Marketing, Accounting, and more.
Kanban Board for Tickets
Tikit‘s Kanban Board is fully interactive, allowing agents to drag and drop tickets to reassign or resolve tickets. Providing a clear and visual state of all work across Teams, Groups, Priorities, Categories, or Ticket Status.
Custom Reporting
(Power BI and Excel)
No SQL queries here! Reporting has never been easier thanks to Tikit’s native integrations to Power BI and Excel. Apart from enabling anyone to create reports with ease, they can be published into SharePoint or natively within Teams for quick viewing.
Intune
With Tikit’s integration with Intune, you can view a user’s managed device directly from Tikit. More importantly, agents (with appropriate permissions) can invoke actions such as retire, wipe, reboot, or dive straight into that device within Intune Portal if you need to see more.
If you’re interested and want to learn more about new ways to provide support for your organization, contact us today to explore the benefits of Tikit by Cireson.
Product Features Designed for Seamless Support
- Ticket Creation from Teams Chat or Email
- AI-Powered Ticket Deflection
- Custom Statuses and Categories
- Support Groups
- Ticket Templates
- Custom Forms
- Single Sign-On
- Multi-Department Support
- Advanced Automations
- Custom Views
- Service Level Agreements
- Satisfaction Surveys
- Approvals
- Full API Access
- Microsoft 365 Integrations:
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- Intune Device Management
- Power Automate Integration
- Power BI Advanced Reporting
- Intune Device Management
See Tikit in Action
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