Blog & Resources

Did you know that manually dealing with a help desk ticket costs businesses $22 per instance? Costs like this are a huge reason businesses use help ...

Experts predict artificial intelligence augmentation will create $2.9 trillion in business value globally in 2021. One way artificial intelligence (AI) can create value for your ...

Create an ownership recipe with Microsoft Teams, Planner Tasks & Power Automate  Have you ever pinged someone in Teams with a quick request, only to find that it\’s been forgotten about? Or worse, you forgot ...

Did you know that 56% of people worldwide have stopped using a company because of bad customer service? Now, imagine the ramifications of having hundreds of ...

Microsoft Teams works incredibly well as the foundation of your ticketing solution or help desk, because it’s part of your Microsoft 365 investment—a tool most businesses have. Both employees and IT ...

Reset ITSM Strategy  During the past year and a half, businesses have had to adapt quickly to a great deal of change. Depending on the ...

Cireson’s Innovate 2021 is just around the corner! We’re going to look at Microsoft System Center Service Manager (SCSM) from many different angles at this ...

This blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. This blog series will show you ...

This Microsoft Service Manager blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. Microsoft Service Manager: ...