Blog & Resources

Flexibility is Microsoft Teams’ star quality. Not only does it connect people via calls and chats, it also helps them collaborate using multifaceted features. But ...

Microsoft has released more than 300 Microsoft Teams features during the past year, but at last week’s Microsoft Ignite 2021, the new innovations revealed centered ...

There’s a lot going on in an IT service desk. Analysts always have their hands full, and one of the ways Tikit can help is ...

Microsoft Teams became a fast-growing app during the pandemic. It gained 95 million users in 2020 and now boasts 145 million daily active users. It ...

AI deflection can save tech support a lot of time--and help IT deliver greater value. Here\'s why you need it, and why you should try ...

With so many new technology systems vying for space—and your attention—in the market, it might appear that you need to change your ITSM solution. After ...

This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for ...

This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You\’ll get an assist ...

Companies that invest in total experience stand to gain competitive advantage in 2021 and beyond. This trend, which centers on the improvement of customer, user, ...