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Top Helpdesk Software for SharePoint Users (and a Scalable Microsoft 365 Alternative)
If your team is committed to SharePoint and wants something simple and familiar, tools like HR365 or Crow Canyon might fit the bill. But if ...
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How to Build a Modern Service Desk with Tikit Inside Microsoft 365
Today’s IT teams are facing increasing pressure to deliver faster, more personalized support—all without increasing overhead. That’s where Tikit, built by Cireson, comes in. Tikit ...
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Building Structure with Heart: LEF’s Journey to Seamless IT Service with Tikit
A Cireson Customer Success Story Company Overview The Learning Enrichment Foundation (LEF) is a Toronto-based nonprofit dedicated to community empowerment through employment services, skills training, ...
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Are There Any Free Office 365 Ticketing Systems?
Looking for free Office 365 ticketing systems? Here's for free solutions that may work and a decision guide to help find a solution that fits ...
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Cireson Announces Winners of the 2025 ITSM Awards
SAN DIEGO, California — August 18, 2025 — Cireson, a leading provider of IT Service Management solutions built natively for Microsoft 365, is proud to ...
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How to Build a Facility Management Help Desk That Actually Delivers on SLAs
Whether you’re upgrading from spreadsheets or replacing a clunky legacy system, a well-structured facility management help desk helps turn disorganized requests into structured, trackable workflows.
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Webinar Replay: Introducing Tikit Service Catalog
Explore the new Tikit Service Catalog, a portal experience for requesting help in Tikit—no chat required. Designed for organizations that want to offer a way ...
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Top 5 Ways to Maximize Your AI Ticketing System
Optimizing your AI ticketing system requires a thoughtful, iterative approach. From smarter integrations to active feedback loops, every decision compounds the value of your investment.
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The Best Marketing Ticketing System for Microsoft Teams Users
If your marketing team works in Microsoft Teams, a ticketing system for Microsoft Teams will dramatically reduce chaos, streamline internal requests, and increase campaign visibility. ...
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