Tag: IT Service Management + ITIL
Microsoft Expert Community Session: Enhance Your Coding Skills with GitHub Copilot
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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IT Service Desk Best Practices: Building a Smarter, More Efficient Support Operation
Learn how to optimize IT service desk performance with proven ITIL-aligned best practices for workflow, reporting, and automation.
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Microsoft Expert Community Session: Maximizing Your AI Investment Whilst Keeping Meetings Secure
The Microsoft Expert Community Sessions were designed to bring knowledge, expertise and the latest Microsoft technology to the IT community. Each episode features a Microsoft ...
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Cireson Announces Winners of the 2025 ITSM Awards
SAN DIEGO, California — August 18, 2025 — Cireson, a leading provider of IT Service Management solutions built natively for Microsoft 365, is proud to ...
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Webinar Replay: Getting the Most Out of SCSM
Join our team as we delve into your options for making the most out of Microsoft System Center Service Manager. We love SCSM and know ...
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Is Tikit Right for You?
Cireson offers two unique IT Service Management solutions, both backed by deep Microsoft expertise: System Center Service Manager Portal (SMP), our on-premise solution hosted in ...
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Webinar Replay: Doing More with Microsoft Service Manager, with Real Life Stories from Kodak Alaris
In this webinar, we explore the power of Microsoft Service Manager! Microsoft Senior Program Manager Aakash Basavaraj shares more on the latest release of Microsoft ...
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Hardware Asset Management Process & Best Practices
Learn how to create an effective hardware asset management process with these best practices from Cireson’s Global Delivery Services Manager Geoff Ross.
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3 Ways SCSM Users Can Overcome ITSM Challenges
Despite ITSM industry challenges, SCSM users can find support and improve their internal environments. We have three offerings to help.
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Recipes for Success in Service Manager!
Microsoft System Center 2012 Service Manager (SCSM) has been a very successful Information Technology (IT) management platform. It is an excellent tool for implementing the ...
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