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young professionals talking in front of a board of Marketing Strategy notes

The Best Marketing Ticketing System for Microsoft Teams Users 

If your marketing team works in Microsoft Teams, a ticketing system for Microsoft Teams will dramatically reduce chaos, streamline internal requests, and increase campaign visibility. ...
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API Documentation site for Tikit by Cireson

The New Site for Tikit API Documentation

Exploring, integrating, and developing with Tikit is now even easier with the introduction of the new Tikit API site available at https://tikitapi.cireson.com/  Before now, there were ...
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Black woman working on laptop

Top 5 Benefits of an AI Ticketing System

The shift toward automation in IT and customer support isn’t just a trend—it’s a measurable advantage. For organizations balancing rising expectations with limited resources, an ...
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Replay Supercharge Your Service Desk AI for SMP Webinar

Webinar Replay: Supercharge Your Service Desk

Discover how to use AI in Microsoft Service Manager to reduce tickets, improve self-service, and accelerate resolution times—right from your Cireson Service Manager Portal (SMP). ...
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groups of people talking around office desks

5 Signs Your Organization Needs a Multi-Department Help Desk

Think help desks are just for IT? Think again. As the modern workplace grows more digital and collaborative, every department—not just tech support—plays a role ...
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Cireson IT Monkey sitting at a desk with a laptop and banana peel

Who Is IT Monkey?

Meet the Fuzzy Force Behind the Culture at Cireson World Traveler. Code Whisperer. Banana Muffin Enthusiast. Name: IT MonkeyJob Title: Director of Culture at Cireson ...
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Human-Resources

How to Use Tikit as a Helpdesk Solution for Human Resources

Turn Microsoft Teams into an effective help desk solution for your HR department.
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Multi Department

What Is a Multi-Department Ticketing System? 

In today’s fast-paced workplace, it’s not just the IT department that fields support requests. HR needs to manage leave and onboarding, Marketing handles asset requests ...
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MultiDepartment

Webinar Replay: Breaking Down Silos

Learn how to use Tikit to unify HR, IT, Facilities, Marketing, DevOps, and more—all in one service desk platform. Is your organization still juggling support ...
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