Blog & Resources
Cireson Webinar Replay: Getting the Most Out of SCSM
Join our team as we delve into your options for making the most out of Microsoft System Center Service Manager. We love SCSM and know how powerful it can be, but a little love and attention can go a long way in what you get out of it. We’re here to guide you through in this informative webinar covering: ✔
Is Tikit Right for You?
Cireson offers two unique IT Service Management solutions, both backed by deep Microsoft expertise: System Center Service Manager Portal (SMP), our on-premise solution hosted in your infrastructure, and Tikit, our SaaS solution built for Microsoft Teams and hosted in the Microsoft Cloud. While both options offer some overlapping benefits, a deeper look at how each approaches IT service management can
Cireson Webinar Replay: Doing More with Microsoft Service Manager, with Real Life Stories from Kodak Alaris
In this webinar, we explore the power of Microsoft Service Manager! Microsoft Senior Program Manager Aakash Basavaraj shares more on the latest release of Microsoft System Center 2025! This session also includes a presentation by Brian Winter and Bryan McCartney on how Kodak Alaris increased hardware asset inventory accuracy from 19.5% in 2013 to 99.9% in 2023! Using Service Manager
Tikit by Cireson Sponsors Experts Live Europe and UK
We are excited to announce that Tikit by Cireson is the official sponsor for both Experts Live Europe and Experts Live UK. What is Experts Live? Experts Live is a global conference that brings together Microsoft executives, MVPs, industry experts, and community members worldwide. Through various regional and country-specific events, the conference serves as a platform for sharing insights, knowledge,
Exciting News: SCSM 2025 is Coming!
As the technology landscape continues to evolve, keeping your IT service management (ITSM) systems secure and up-to-date is critical. System Center Service Manager (SCSM) 2019 will reach the end of its mainstream support on April 9, 2024. For organizations still using this version, ensuring your IT Service Management remains up-to-date and compliant with Microsoft is essential. To help you stay
How Non-IT Departments Can Leverage Service Management Solutions for Enhanced Efficiency and Productivity
Discover how non-IT departments can harness the power of service management solutions to streamline their operations and boost productivity. From HR to finance, learn how leveraging technology can unlock a world of business benefits across various departments, ultimately leading to enhanced efficiency and effectiveness. Introduction to Service Management Solutions for Non-IT Departments In today’s fast-paced business environment, the role of
Cireson Webinar Replay: 2024 Mid-Year Review
Catch the replay of the Cireson Team’s webinar from July 9, 2024. The Cireson team held a mid-year check in on products, services and all things Cireson, including upcoming features under development, a look ahead through end of 2024. Overview on SCSM 2025 and what this means for customers. High level overview of Cireson’s cloud-based ITSM solution. They also discussed open/generative AI in
A Letter from Leadership… Reflecting on Inc.’s “Best Workplaces” Recognition
We here at Cireson are thrilled to be recognized as one of Inc.’s “Best Workplaces” for 2024! This prestigious accolade is a testament to our unwavering commitment to fostering a vibrant, inclusive and empowering workplace culture. Since our early days back in 2011, we’ve always focused on doing right by our customers and, just as importantly, our employees. Being named
Cireson Recognized on Inc.’s Annual List of Best Workplaces for 2024
SAN DIEGO, Calif., June 18, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, has been named to Inc.’s annual Best Workplaces list. Prominently featured on Inc.com, the list is the result of a comprehensive measurement of American companies that have excelled in creating exceptional workplaces and company cultures, whether operating in a physical
Cireson Announces Winners of the First Annual Cireson ITSM Awards
SAN DIEGO, Calif., June 4, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announce the winning organizations of the first annual Cireson ITSM Awards. These awards were created as a celebration of the Microsoft System Center Service Manager (SCSM) community. As Microsoft Gold Partners and experts in the Microsoft ITSM space, Cireson
Cireson Continues to Prioritize Compliance for Tikit with SOC 2 Achievement
SAN DIEGO, Calif., May 20, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announces another successful completion of our System and Organization Controls (SOC) 2 Type II audit, performed by Sensiba LLP (Sensiba) for its cloud product, Tikit by Cireson. Tikit is a Microsoft 365 ITSM Platform that is built for the
Streamlining IT Service Management: Direct Search of Archived Tickets in Global Search for Cireson Portal v12.1
In the world of IT Service Management (ITSM), the ability to retrieve and analyze past incident and service request data can dramatically enhance service delivery, compliance and decision-making processes. With the release of Cireson Portal for Service Manager v12.1, organizations now have a robust tool that not only manages current tickets but also allows for an efficient lookup of archived
