A Service Desk Built for
Microsoft Teams
Tikit brings the best of the Microsoft Cloud together with ITIL best practices for a modern IT Service Management experience.
Powerful AI and ITSM Features that Radically Improve Your Support Experience
Features
1. Creation from Microsoft Teams
2. Multi-Department
3. Tikit Virtual Agent
4. Automated Service Catalog
5. Power Automate Connector
6. Separate Web Portals
7. Automations
8. Power BI and Excel Reporting
9. Intune
10. Request Creation via Email
1. Creation from Microsoft Teams
Ease of Incident Creation Direct in Microsoft Teams
Easily create workable and trackable incidents or service requests from Microsoft Teams with a right click.
2. Multi-Department
Functionality Designed to Meet the Needs of all Departments
Develop individual teams and support channels for each department to enable organization-wide utilization of your ITSM tool for seamless support. From legal, HR, facilities, accounting and more, Tikit can be used by all departments, and is designed to respect privacy at the department level.
3. Tikit Virtual Agent
A Home for Your End Users Requests
Direct in Microsoft Teams, the Tikit Virtual Agent is a dedicated AI-powered virtual assistant for end users to submit, update and see the status of their requests.
4. Automated Service Catalog
Self-service Without Delay
With a predefined AI-powered service catalog established, end users are able to self-serve resolutions to common, recurring requests. This frees up agents’ time and resources on more complex issues without delaying resolution to the end user.
5. Power Automate Connector
Streamline Business Processes with Automations
Develop and implement rules-based automations and workflows using Power Automate which integrates seamlessly into Tikit.
6. Separate Web Portals
Dedicated Web Portals Based on Role/Function
Two unique web portals designed with proper functionality to meet the needs of each audience. For both agents and end users, each has a dedicated workspace to centralize everything in a single web interface many are already accustomed to.
7. Automations
Simplify Business Processes with Automations
With Ticket Lifecycles, agents can easily automate business processed by predefining work phases, such as tasks, approvals and activities required to complete a service request. Easily control and maintain your automated workflows at every step of the process.
8. Power BI and Excel Reporting
Quantify Progress and Success Through Data
Develop detailed dashboards with Power BI integration and real-time Excel sync for reporting metrics. Easily measure success and track towards KPIs with quantified results.
9. Intune
Device Management with Intune Integration
Easily manage devices from anywhere and get real-time insights and data with Intune integration.
10. Request Creation via Email
Request Creation and Updates in Email
IT service management designed for how and where your employees choose to work. Easily connect an email inbox for ticket submission and updates for those individuals who prefer to work in email, without disruption to the resolution process.
IT Service Management Built for the Microsoft Cloud
Tikit by Cireson is the leading IT Service Management platform aligned with the Microsoft Cloud. It has been built to maximize your existing investments in Entra, Intune, Power Automate, Power BI and Microsoft Teams. With powerful AI combined with comprehensive ITSM functionality, Tikit achieves seamless ITIL best practices across all organizational departments such as IT, HR, Facilities and Accounting.
See Tikit in Action
Watch this demo overview of Tikit’s ITSM functionality and discover how centralizing your service desk in the Microsoft Cloud yields an improved employee experience across the organization.
Microsoft Teams Desktop, Web and Mobile
Tikit Agent Web Portal
Tikit Employee Help Web Portal
Service Desk Solutions Where You Work
Tikit by Cireson allows your employees to request support without disrupting their flow of work by living where they already communicate and collaborate. Built around Microsoft Teams and exclusively for the M365 ecosystem, Tikit by Cireson works wherever your employees choose to work, whether it’s in Microsoft Teams, a dedicated web portal, email or mobile.
