Category: Blog
[Blog Series – Part 2] Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process
This blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. This blog series will show you ...
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[Blog Series] Microsoft Service Manager: The Key to Streamlining Operations Manager Administration – Part 1
This Microsoft Service Manager blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. Why You Need ...
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Leveraging Add-Ins for the Cireson Portal
Up until now, customizations shared by customers and the greater community have all wound up as JavaScript files in the CustomSpace folder. It’s an approach that has helped address a ...
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Navigating Microsoft 365 and Authenticated SMTP
Navigating Microsoft 365 and Authenticated SMTP As everyone shifts more towards Azure and the use of M365 continues to be widely adapted, we have been ...
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Customize the Cireson Portal – No Coding Needed!
The Cireson Portal is HTML based so you can easily control the styling and layout using Cascading Style Sheets (CSS). However, not everyone is familiar ...
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Automating Powerful First-Call Resolution in SCSM
A common issue we see with Service Desk or Triage level support teams that manage most inbound tickets is that many of these tickets or ...
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Test E-Mail Notification Workflows Without Flooding Your End Users
When creating or updating e-mail notification templates within SCSM you will find that you want to test them and ensure that the correct e-mail template is ...
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Cireson Portal for SCSM – The Precision Release (v10.4)
Let’s start the new year the only way we know how – with updates to the Service Manager portal and Asset Management! Available on our latest ...
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How to Navigate Reporting Roadblocks by Extending Cireson Analytics
The Service Manager Data Warehouse is a powerful tool but can be complex to work with and comes with a big footprint. We’ve worked with ...
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Transform Your SCSM Experience with Cireson’s Integrations
Cireson’s recent blog feature over at Microsoft highlights the best integrations for SCSM that we’ve developed over the years. From free apps, to transformative solutions ...
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