[Blog Series – Part 3] Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process

This Microsoft Service Manager blog series is co-written by:

Adam Dzyacky, Product Manager at Cireson
Dujon Walsham, Director at Walsham Solutions Ltd.

Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process

This blog series will show you how to implement process improvement/automation, reinforce the value of centralized toolsets, and demonstrate the near infinite configuration possibilities of Microsoft System Center Service Manager (SCSM) and Microsoft System Center Operations Manager (SCOM).

In part one, we looked at the pieces you need to structure processes for SCOM administration, including the Cireson Service Manager Portal, Advanced Request Offering, PowerShell Activity, Cireson Asset Management and Dujon’s SCOM Module.

In Part 2, we defined our process.

New Monitor Request 

by Dujon Walsham

Now the exciting stuff begins! We will now go ahead and create a request for a New Monitor.

1. Head over to your Cireson Service Manager portal.

2. Select New SCOM Monitoring Requests.

scom 1

3. Select New Monitoring Request.

Scom 2

4. From the dropdown list, select New Monitor. You should now see a series of options show up per the Advance Request Offering configuration.

Scom 3

5. In this example we are creating a Service Monitor. So to provide context, I will add information to help fill out this form.

6. Location of the MPX File – Specify the location and the file name with a .MPX extension.

7. Monitor Name – Name of the Monitor you want to create.

8. Fill out the form and then click the save button, which will create the service request.

Scom 4

9. You should see the request listed in the Service Portal and the Service Manager console.

scom 5

Learning Microsoft Service Manager

10. Once completed, if you look into the location, you should see your created MPX fragment.

scom 7

11. Create a Management Pack project in your Visual Studios and import the MPX file. Then you should see your XML structured like the example below. All you need to do now is build the solution and your management pack will be ready to import into SCOM.

scom 8

Questions about Microsoft Service Manager? We’re ready for them. Ask away here!

Stay tuned for the final step in our series, Part 4 Microsoft Service Manager- New Monitor Override.

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