Blog & Resources
How to Use a Configuration Item Class in the Cireson Portal
How often does this happen: you create a custom list in the Cireson Portal for SCSM, but you can’t find it when you create a Request Offering? It’s a simple but common issue, one we covered recently in an Open Floor session. Community Open Floor: Covering Configuration Item Classes In the following video, we discuss where the disconnect occurs. We
Cireson Portal for SCSM V11.3 Release
Cireson Portal V11.3 The Latest branch has been updated, and you’re going to see even more community requested functionality in Cireson Portal for SCSM v11.3, including expansion of Work Item grids and Microsoft Teams features. I’ll walk through the changes. Let’s get at it! Custom Work Item Grids You’re likely aware of Work Item grids that show end users, analysts
5 Cireson Portal Features You Might Not Be Using and Should
There’s always something new to discover in Cireson’s Community Open Floor meetings, especially from fellow customers. That’s why we recently walked through 5 little-known Cireson Portal features that can make your life easier today. Here’s what we covered… RA and MA Completion Pages: Protect Parent Work Item Use approval and completion pages instead of activity node in the context
Do You Already Own the Ideal Service Desk and Asset Management Solution?
The Ideal Service Desk When organizations review their ITSM solution and look to the market for potential replacements, Microsoft System Center Service Manager (SCSM) is usually left off the list. After all, SCSM is not new, and the uninformed may think it isn’t a competitive long-term option. However, Microsoft recently announced a 2022 version and an intention to develop the solution in conjunction with ever-increasing Azure offerings. When evaluating ITSM products, many customers favor highly marketed SaaS offerings that are cloud-based or have cloud-enabled functionality. They offer some form of streamlining or automation to simplify ticket management, configuration flexibility, communication and/or collaboration, and a way to manage assets and self-service with a
SCSM Data Warehouse. Do I Need One?
When I’m designing a Microsoft System Center Service Manager Solution (SCSM) for customers and we get to the topic of reporting, questions inevitably arise about data warehouse. Is it needed? The main concern that customers have is the number of resources a data warehouse consumes. Microsoft recommends at least two but more often three servers to support: Management server SQL
V11.2.1 Expands Cireson Portal Administrative Functionality
V11.2.1 gives administrators and analysts a way to centralize even more administration in the Cireson Portal, by importing Configuration Item Templates from the Microsoft System Center Service Manager (SCSM) console. Sure, you’re used to being able to create and edit Work Items in the portal. But working with Configuration Items was a different experience, relying on connectors to bring Configuration Items in so that they could be edited in the portal. V11.2.1
4 Signs Your Current ITSM Solution is a Keeper
With so many new technology systems vying for space—and your attention—in the market, it might appear that you need to change your ITSM solution. After all, there are numerous cloud-based SaaS products that appear to reflect the future, or at least the space to pursue now. But you may already be using a solution that provides the functionality and flexibility
Cireson Portal for SCSM – v11.2
v11.2 of the Cireson Portal has arrived, and with it we’re continuing to address feature requests from the community around Cireson Analytics and Global Search. Cireson Portal Analytics Some long standing questions on reporting have been, “What about Comments?” and “What about the Action Log?” Without the ability to report on these things, you may end up keeping your Data
ITSM Management: 3 Ways IT Can Better Support Remote Workers
Nearly 42 percent of U.S. employees previously working in an office are remote now, according to CNBC All America Survey. It’s an abrupt change for the IT department, which may have already been focused on enabling rapid business growth and the security demands that come with it. IT is more multi-faceted and complicated today and, tasked with keeping things running at
Integrating Non-Microsoft Technologies with Service Manager
The flexibility of Microsoft System Center Service Manager (SCSM) stems from its ability to help you turn any organizational process into a standard, templated workflow. When you really think about it, pretty much every Service Request is typically about a few things: Getting an Approval Taking Action(s) In Service Manager speak, you can think of it as: Review Activity Manual Activity If you need to get complex, you can also take the above
5 Ways an Effective Service Desk Can Improve Customer Experience
* blog updated 7.22.21. Why is developing an effective service desk so important? The service desk is the single point of contact that reflects on the IT department and entire business. Communication for all operational processes, from answering questions to resolving or escalating issues, goes through the service desk. Not only does it serve as a communication platform, it is
Cireson Portal for SCSM v11.1 Release
It’s time to go further with v11.1 of the Cireson Portal for SCSM, now available on our Latest branch. With it, we’re introducing: Cireson Portal Global Search: Filtering Results Whether it be Work Items, Assets, Azure Inventory from SCOM or Windows Updates from SCCM, Global Search returns everything instantly from a single search. But sometimes that can be just a
