Blog & Resources

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Leveraging Add-Ins for the Cireson Portal

Up until now, customizations shared by customers and the greater community have all wound up as JavaScript files in the CustomSpace folder. It’s an approach that has helped address a host of needs, but it’s also one that we recognize at scale can become administratively challenging. Cireson’s Customization Release (v 10.2) introduced Add-Ins to the portal which is

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Navigating Microsoft 365 and Authenticated SMTP

As everyone shifts more towards Azure and the use of M365 continues to be widely adapted, we have been working with more and more with companies that use these in a hybrid way.  I was doing some work around sending emails from an M365 mailbox via an on-prem Service Manager

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Customize the Cireson Portal – No Coding Needed!

The Cireson Portal is HTML based so you can easily control the styling and layout using Cascading Style Sheets (CSS). However, not everyone is familiar with CSS coding or has the time to spend on custom stylizations – it’s often a nice to have but not a must have.  This

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Automating Powerful First-Call Resolution in SCSM

A common issue we see with Service Desk or Triage level support teams that manage most inbound tickets is that many of these tickets or requests are repetitive or follow a similar pattern. Common issues include an AD account being locked out or a user requesting a password reset. In

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Test E-Mail Notification Workflows Without Flooding Your End Users

When creating or updating e-mail notification templates within SCSM you will find that you want to test them and ensure that the correct e-mail template is being sent out at the right time to the right people before putting the modifications in to production. System Center Service Manager (SCSM) has a single e-mail communications channel

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Cireson Portal for SCSM – The Precision Release (v10.4)

Let’s start the new year the only way we know how – with updates to the Service Manager portal and Asset Management! Available on our latest branch is the recently released v10.4 of the Service Manager Portal and v8.4 of Asset Management – collectively known as the Precision Release. With this

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How to Navigate Reporting Roadblocks by Extending Cireson Analytics

The Service Manager Data Warehouse is a powerful tool but can be complex to work with and comes with a big footprint. We’ve worked with customers that wanted to drop their Data Warehouse but run into major reporting challenges retaining and reporting on data from work item class extensions. There are several ways you could approach

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Transform Your SCSM Experience with Cireson’s Integrations

Cireson’s recent blog feature over at Microsoft highlights the best integrations for SCSM that we’ve developed over the years. From free apps, to transformative solutions for your System Center Service Manager experience, we’ve got you covered! Get your feet wet with our top 3 free apps: Advanced Send Email Auto

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4 Ways to Integrate Applications with Service Manager

When I work on client projects, I’m commonly asked “Can we integrate applications XYZ with Service Manager?” That immediately gets the wheels turning for me to come up with a solution that takes two different systems that know nothing about each other and teaches them to communicate.      With any

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Teams Integration for SCSM is Live With v10.3

While a web facing Cireson SCSM Portal provides your end users an experience they are familiar with, companies across the globe continue to depend on Microsoft Teams in the new remote world. That’s why IT Monkey is swinging in to help bridge the gap between your portal experience with new

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