Blog & Resources

Cireson Portal for SCSM –  v10.5.1 Release

As we continue along the roadmap for the year, it’s time to highlight a new milestone for the Cireson Portal portal with the release of 10.5.1 to our Latest branch. This sets the stage for several roadmap items we have planned this year and introduces:  SQL 2019 Support Within the

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[Blog Series – Part 3] Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process

This blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd.   This blog series will show you how to implement process improvement/automation, reinforce the value of centralized toolsets, and demonstrate the near infinite configuration possibilities of Microsoft System Center Service Manager

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[Blog Series – Part 2] Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process

This blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd.   This blog series will show you how to implement process improvement/automation, reinforce the value of centralized toolsets, and demonstrate the near infinite configuration possibilities of Microsoft System Center Service Manager

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Leveraging Add-Ins for the Cireson Portal

Up until now, customizations shared by customers and the greater community have all wound up as JavaScript files in the CustomSpace folder. It’s an approach that has helped address a host of needs, but it’s also one that we recognize at scale can become administratively challenging. Cireson’s Customization Release (v 10.2) introduced Add-Ins to the portal which is

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Navigating Microsoft 365 and Authenticated SMTP

As everyone shifts more towards Azure and the use of M365 continues to be widely adapted, we have been working with more and more with companies that use these in a hybrid way.  I was doing some work around sending emails from an M365 mailbox via an on-prem Service Manager

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Customize the Cireson Portal – No Coding Needed!

The Cireson Portal is HTML based so you can easily control the styling and layout using Cascading Style Sheets (CSS). However, not everyone is familiar with CSS coding or has the time to spend on custom stylizations – it’s often a nice to have but not a must have.  This

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Automating Powerful First-Call Resolution in SCSM

A common issue we see with Service Desk or Triage level support teams that manage most inbound tickets is that many of these tickets or requests are repetitive or follow a similar pattern. Common issues include an AD account being locked out or a user requesting a password reset. In

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Test E-Mail Notification Workflows Without Flooding Your End Users

When creating or updating e-mail notification templates within SCSM you will find that you want to test them and ensure that the correct e-mail template is being sent out at the right time to the right people before putting the modifications in to production. System Center Service Manager (SCSM) has a single e-mail communications channel

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Cireson Portal for SCSM – The Precision Release (v10.4)

Let’s start the new year the only way we know how – with updates to the Service Manager portal and Asset Management! Available on our latest branch is the recently released v10.4 of the Service Manager Portal and v8.4 of Asset Management – collectively known as the Precision Release. With this

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