Blog & Resources
5 ITSM Reporting Best Practices for SCSM Data
The good news is that service desks can generate a great deal of data for ITSM reporting. The bad news is that without clarity and a vision, you could miss the opportunity to communicate valuable insights. Cireson recently released a few new Add-Ins that help you drill down and visualize Microsoft System Center Service Manager (SCSM) data more effectively. In
Get Custom Dashboards by Defining Your Own Widgets
Learn how to leverage Cireson’s widget framework to create custom dashboards with widgets you define.
Spot Trends and Support Reporting Quality with WordCloud Widget Add-In
Cireson’s new WordCloud Widget Add-In for SMP visualizes service desk data. Use it to get quick insights and add dimension to regular reports.
Speed Up Service Desk Data Analysis with New Page Filter Widget Add-In
Cireson’s new Page Filter Widgets Add-In provide an easy, efficient way to access, visualize and assess service desk organizational data. See how Add-Ins improve Service Manager Portal usability.
Q3 2022 Cireson Customer Webinar Recording
Catch up on the product, service and customer success details discussed during the Q3 2022 Cireson Customer Webinar! Webinar Recording Resources Check out these helpful links from the presentation: Power Automate Add-Ins Overview Cireson Community Open Floor Interested in Cireson MSP? Tikit by Cireson Cireson provides product, service and customer success updates each quarter. Stay tuned for news about the
Create Easy “Custom” SMP Experiences with HomePage Widgets Add-Ins
Learn how to customize your homepage without the challenges of coding. Take advantage of Cireson SMP HomePage Widgets Add-Ins, which give you added functionality, easily.
What is Microsoft Service Manager?
Microsoft Service Manager is a powerful IT Service Management solution that is flexible and cost-effective, particularly for Microsoft users. We outline key components and benefits in this blog.
Knowledge Base Management: Improving Use and Content Quality
Tune into this Cireson Community Open Floor discussion to hear different approaches on KB management and transitions.
Cireson Portal for Service Manager (SMP) v11.7 with Power Automate Connector
In Cireson Portal for Service Manager v11.7, we are providing more (no code) cloud functionality with a Power Automate connector. Find out more!
Access Power BI via API Using PowerShell
This blog is part two in an automation series. We discuss the benefits and limitations of the Power BI API, and how to access it using PowerShell.
ITSM Continual Improvement Looks Like This
Learn how Cireson Community Open Floor participants tackle ITSM continual improvement and what to do when service desk tickets are stuck in a status.
Capitalize on Microsoft Service Manager Customizations and Integrations
Microsoft Service Manager customizations and integrations were discussed during Community Open Floor. Also SMP integration options: Tikit by Cireson or Microsoft Teams.