Blog & Resources
- View All
- Blog
- Customer Success Stories
- Guide
- Press
- Video
What Is a Multi-Department Ticketing System?
In today’s fast-paced workplace, it’s not just the IT department that fields support requests. HR needs to manage leave and onboarding, Marketing handles asset requests ...
Read More 
Webinar Replay: Breaking Down Silos
Learn how to use Tikit to unify HR, IT, Facilities, Marketing, DevOps, and more—all in one service desk platform. Is your organization still juggling support ...
Read More 
Introducing Visual Service Catalog
Visual Service Catalog is now available in Tikit to provide users a convenient menu display for service offerings. Advancements to archiving and scrolling also included ...
Read More 
DevOps Ticketing System Built for Microsoft Teams with Tikit
Looking for a DevOps ticketing system that works inside your Microsoft 365 environment? See how Tikit simplifies DevOps support.
Read More 
How to Leverage Microsoft Teams as Your New Marketing Help Desk Solution
Learn how to effectively implement Tikit as a Marketing Help Desk, train your team to use it like pros, and create exceptional customer experiences.
Read More 
Guess Who’s Back? IT Monkey Swings into Action (Again!)
If you’ve been poking around the freshly rebranded Cireson site lately, you might have noticed a familiar fuzzy face making a few surprise appearances. That’s ...
Read More 
Tikit by Cireson Available on Microsoft AppSource and Teams Store
SAN DIEGO, California — June 9, 2025 — Cireson, a pioneer in Microsoft Service Management and creator of Tikit, the modern IT service management (ITSM) ...
Read More 
How to Use Tikit as a Ticketing System for Human Resources
In a fast-paced and distributed workplace, Human Resources (HR) departments are often overwhelmed with numerous requests, queries, and administrative tasks. To streamline these processes, many ...
Read More 
The Story behind the Bold Cireson Rebrand
You may have noticed that we’ve recently gone through quite a makeover. But what’s changed runs deeper than just our looks. We’ve done a little ...
Read More 
