Blog & Resources
Cireson Portal for Service Manager (SMP) v12 Has Launched
The Cireson Portal for Service Manager v12 is now available. We’ve got four features rolling out with our Latest release of the Service Manager Portal (SMP) and updates to one of our most fundamental System Center Service Manager (SCSM) Console Apps: Notify Analyst. But first, let’s talk about everything happening in v12 of the Cireson Service Manager Portal. Feature One:
Microsoft SQL Server Deployment, Part 1: Pre-Deployment
At the heart of every application, and this includes your System Center Service Manager (SCSM) deployment, are one or more databases. All information that is generated or consumed is located in said database(s), so having a healthy SQL Server infrastructure is the prerequisite to an IT Service Management (ITSM) deployment that performs well and makes end users, and bosses, happy.
Cireson Portal for Service Manager (SMP) v11.8.1
The baseline release of the Cireson Portal for System Center Service Manager (SCSM) is now out and available for download with the release of v11.8.1. This release introduces a host of fixes reported by our customers and of course brings up a couple features from our Latest Lane. If you’ve been patiently waiting for either Power Automate or Custom Action
System Center Service Manager 2022 Recap
As 2022 has come to a close, it’s time to take a step back and examine all updates that have come from both Microsoft and Cireson alike that will affect your System Center Service Manager in 2023. 2022 Updates from Microsoft On April 1, 2022, Microsoft announced the general availability of System Center 2022. Microsoft’s continued investment in System Center
Improve Workflow Automations with Cloud Activity for SCSM
We’ve got a new cloud activity app available and with it, moving between PowerShell Activity or Webhooks directly within the flow of work has never been easier. Not to mention, triggering PowerShell Activity from Incidents! Service Requests, Change Requests, Release Records and Incidents There are several different camps you could fall into here: Potentially, you fall into every single one
Cireson Portal for Service Manager (SMP) v11.8 with Custom Actions to OData Grids
Looking for even more functionality on Work Item grids? With v11.8 of the Cireson Service Manager Portal (SMP), Quick Actions and extensibility arrive on Custom Grids giving you more flexibility than ever before. Custom Actions to OData Work Item Grids In the Service Manager Portal we’ve supported the ability to generate custom OData Grids so you could render data out
3 Best Practices for SCSM Management Packs
This blog has been updated from its original 2020 version, SCSM Management Pack Naming Best Practice. Management packs are used in Microsoft System Center Service Manager (SCSM), to contain information (anything from configurations, custom objects, classes, workflows, views, forms, reports or knowledge articles), required in various IT Service Management (ITSM) processes. When they are set up properly, management packs help
Hardware Asset Management Process & Best Practices
Learn how to create an effective hardware asset management process with these best practices from Cireson’s Global Delivery Services Manager Geoff Ross.
3 Ways SCSM Users Can Overcome ITSM Challenges
Despite ITSM industry challenges, SCSM users can find support and improve their internal environments. We have three offerings to help.
5 ITSM Reporting Best Practices for SCSM Data
The good news is that service desks can generate a great deal of data for ITSM reporting. The bad news is that without clarity and a vision, you could miss the opportunity to communicate valuable insights. Cireson recently released a few new Add-Ins that help you drill down and visualize Microsoft System Center Service Manager (SCSM) data more effectively. In
Get Custom Dashboards by Defining Your Own Widgets
Learn how to leverage Cireson’s widget framework to create custom dashboards with widgets you define.
Spot Trends and Support Reporting Quality with WordCloud Widget Add-In
Cireson’s new WordCloud Widget Add-In for SMP visualizes service desk data. Use it to get quick insights and add dimension to regular reports.
