Understanding Service Management  Service Management is a set of practices and processes that are used to design, deliver, manage and improve IT services in an organization. It involves the coordination of people, processes and technology to ensure that IT services are delivered efficiently and effectively.  In today’s fast-paced business environment, IT Service Management (ITSM) has become an essential part of

IT Service Management (ITSM) is a crucial aspect of modern businesses and IT Infrastructure Library (ITIL) is the most widely adopted framework for ITSM. ITIL provides a set of best practices for managing IT services and it has become a standard for ITSM in many organizations. This article is a comprehensive guide to understanding and implementing ITIL best practices. It

Last month, I had the opportunity to attend Experts Live Europe 2023, a community-driven IT conference focused on Microsoft cloud, datacentre, security and modern workplace technologies. The event took place in Prague, Czech Republic, from September 18 to 20, 2023. It was a great experience to learn from the best IT experts worldwide, network with peers who share the same

The cobblestone streets of Prague recently resonated with the sounds of tech discussions, product demos and enthusiastic networking as Experts Live Europe 2023 took center stage from September 18th to 20th. Cireson’s participation as a silver sponsor was marked by the successful showcase of Tikit, a transformative Microsoft 365 ITSM SaaS solution. About Experts Live Europe Experts Live Europe is

Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. Bringing together professionals looking to share insights and knowledge on the latest Microsoft solutions, Experts Live EU is the ideal first international event for the team to showcase their cloud-based IT Service Management platform built for Microsoft Teams: Tikit by

SAN DIEGO, September 18, 2023 — Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, will exhibit this month at Experts Live Europe. Experts Live Europe is a community-driven IT conference with a focus on Microsoft cloud, datacenter, security and modern workplace solutions. As a leader in the Microsoft Service Management space, Cireson will be showcasing their

In today’s hybrid workforce, it is critical for organizations to have the options to customize their software to meet their needs. According to a 2022 report from Okta, the average number of software applications deployed by an organization is 89, up from 88 reported in 2021. With so many solutions to manage, it is critical to ensure they are meeting

Microsoft Teams is a powerful collaboration platform that has revolutionized the way teams communicate, collaborate and generally work together. With its seamless communication, team collaboration features and ease of accessing internal resources, Teams provides numerous benefits for users. According to ’Statista, the number of Microsoft Teams users grew from 145 M in 2021 to 270 M in 2022. When the

In today’s digital age, IT assets are essential tools for businesses to operate effectively. In 2021 the IT Asset Management (ITAM) market was valued at $1.3B and is projects to reach $3.5B by 2031, according to market research from Allied Market Research. However, when IT assets are returned by users, they may not always be in the same condition as

It’s important for organizations to constantly measure their customer experience. Often this is done with a Customer Satisfaction (CSAT) score which allows organizations to monitor their success in meeting customer expectations in a quantified, measurable way. According to CMSWire’’s 2023 “The State of Digital Customer Experience” report, CSAT scores are the number one metric organizations are measuring, followed by customer

Whether it’s automating various processes in System Center Service Manager (SCSM),  documenting how to write PowerShell for SCSM so anyone can do it, scripting resources in Azure, or automating just about anything else one doesn’t want to do. It probably goes without saying, but I have a bit of an affinity for PowerShell. And as the history of these products