Implement AI in Your Organization  The rise of AI and automated systems has given small and medium businesses the power to scale their operations and improve service delivery. According to Forbes, 70 percent of IT professionals maintain that AI can help them improve operational efficiency.  In the same Forbes article, it is noted that 86 percent of users prefer to interact

With the 8 commands mastered, let’s look at some Service Manager PowerShell functions you can take and begin using in your environment immediately.   Add-ActionLogEntry Having retrieved a Work Item object via Get-SCSMObject, you can use this function to add an Action Log entry to it. What makes this function so useful is that it can handle Incidents, Service Requests,

We’ve arrived. We’re here. This is it! It’s time show how relating concepts in your organization to each other can provide you with environmental insights and provoke meaningful discussions. This is the ability to manage everything from data center to employees through System Center. A single database that details your entire environment – the ultimate PowerShell data source! Getting Started

Definitive Service Manager PowerShell: Part 5 So far we’ve retrieved different types of things out of Service Manager and even changed a few of their properties entirely through PowerShell. Plus, we covered working with functions, loops, and the pipeline – which means at this point, you can work faster with items that already exist in Service Manager. Not only that, you can

Cireson Portal for SCSM v10.2 The Customization Release for the Cireson Portal is now available on our Latest branch, offering you wholly new ways to interact with Service Manager, visualize your data, and continue to tailor the portal to your needs. Deep breath. Here we go.  Global Search Enhancements  We continue to make investments towards what we feel is one

Definitive Service Manager PowerShell: Part 4 Classes, Lists, Getting items, and Updating Items. We’ve covered some decent Service Manager ground in just 3 blog posts. In this post, we’re going to take a very slight detour from pure Service Manager and focus on fundamental PowerShell with an emphasis on SCSM. Here we’ll be looking in greater detail at functions, the pipeline, and loops so let’s get at it.  Functions  As you’re reading through this series, you

Definitive Service Manager Powershell Part 3 How did you do on the homework assignment? Did you get different Objects of different Classes out of your environment like Review Activities or Hardware Assets? Here’s to hoping you did because now it’s time to build on those get/read operations and set/write properties on them!  Change a Few Incident Properties  We’re working with IR1234 again and no less

Definitive Service Manager Powershell Part 2 Following up on our definitive commands from the previous post, let’s talk about using a couple of them in practice. For these examples, I’m going to be using SMLets. Prefer to see this with stock commands? Let me know and I can come back with them in a later post. Get an Incident, Service Request, or Anything Else We’re going to start super

Definitive Service Manager Powershell You’re syncing data from Operations Manager or Configuration Manager. Maybe even non-Microsoft products through the Cireson Asset Import Connector via a CSV or SQL database, maybe just uploading directly from Asset Excel. But what about the most custom of items in your environment? What about creating Work Items or Configuration Items from scratch? What about automating and streamlining your internal organization processes to lower the

The latest version of our Management Packs for Service Manager are out now! New security release features console app installer. Improved Security for Your Organization, Ease of Use for Your Administrators Our latest management pack releases include new functionality that moves them up to the latest security standards with TLS 1.2/SHA256 as the new normal for your deployment. It also includes behind the scenes functionality of accessing our licensing service

IT expenses have come into the spotlight even more than normal since the Covid-19 pandemic swept the globe. IT organizations, large and small, are being asked to prove value and identify areas for savings during a time when technical support is needed most. Although there are specific Post-Covid KPIs that can help you maintain customer satisfaction during these unique times,

The way we all work changed significantly in 2020. The global workforce has largely shifted to remote work and, despite the world’s best efforts, the status of work is not going back to normal any time soon. In March and April, the pressure was so present it felt like you could slice through it with a knife. A heavy burden