The Cireson Service Manager Portal
Unlock the Full Potential of Microsoft Service Manager
Your Portal to a Better Microsoft Service Manager Experience
Cireson’s Service Manager Portal is a complete suite of tools that modernizes the entire analyst and end-user IT Service and Asset Management experience. Our Service Management, Asset Management, Console, and Free Community apps introduce a user-friendly web interface and enhanced functionality to take your Microsoft Service Manager investment to the next level.
Do More With
Service Management Apps
Give your users a modern web interface where they can submit and complete requests from any device with Cireson’s enterprise ITSM features.
Analyst & Self-Service Web Experiences
Advanced Request Offerings
Teams & Outlook Integration
Analytics & Reporting
Centralize Inventory
Asset Management Apps
Natively integrate IT asset management features into your streamlined ticketing experience and centralize your asset inventory from multiple sources in one place.
System Center Configuration Manager
System Center Operations Manager
Azure
Active Directory
Enhance Your Experience
Console Apps
Enhance the out-of-the-box System Center Service Manager experience for both Analysts and Administrators with console add-ons.
Manage Work Items in One View
Associate Analysts to Support Groups
Visualize Changes
Desktop Notifications
FREE SCSM Enhancements
Community Apps
Extend the Microsoft Service Management Console with these must-have Analyst and Administrator apps.
Auto Close
Configure how many days an incident, service request, change, etc. should be closed within.
Advanced Send Email
Allows an Analyst to send an email to the affected user or other recipients from the context of an Incident in the Service Management console.
Notify Analyst
Supports incident and service requests along with notification workflows.
Service Desk Ticker
Create an announcement within Service Management and communicate those announcements directly to an employee’s computer in real time.
Time Tracker
Record time spent working on other types of work items – either directly from a view of Work Items via the Portal or from a form.
Pick Your Power: Choose Your Perfect Fit!
Foundation Edition
The essential collection of apps that modernize the Service Manager experience.
Service Management
SCSM Console Apps
Asset Management
Team Edition
The ultimate collection of powerful Service & Asset Management apps for the enterprise.
Service Management
SCSM Console Apps
Asset Management
Two Unique Options, One Common Result
On-Premise
SMP
- On-Premise Solution Hosted in Your Infrastructure
- Microsoft Service Manager and System Center Integration
- Self-Service Portal for End Users to Submit Requests and Access Knowledge
- Analyst Portal to Manage Microsoft Service Manager from Any Browser or Device
- Highly Customizable
- Asset Management
Shared Benefits
ITIL Alignment & Best Practices
Powerful Reporting and Dasboards
Advanced Integration and Automation Tools with API Access and Power Automate
Integration to Microsoft Configuration Management
Mobile Accessibility
Cloud
Tikit
- Saas Solution Hosted in the Microsoft Cloud
- Microsoft Teams and M365 Integration
- Omnichannel Experience for Agents and End Users (Teams, Email, Web Portal, Chatbot)
- AI-Powered Ticket Deflection
- Secure Multi-Department Experience
- Easy Administration
- Asset Management Coming 2025
Our Customers Said It Best!
Easy to Manage Notifications
95% More Efficient!
So Easy it Made My Week!
We’ve Got Your Back!
When you work with Cireson, you’re working with experts who are dedicated to your success. We offer world-class support and resources to help you achieve your goals.
Free Training
Visit our learning center to expand your knowledge with Free Training Courses for Microsoft Service Manager & Cireson Apps.
Consulting Services
Let Cireson’s expert consultants build and manage your implementation for you.
