At Cireson, we have always wanted to provide even more value to the amazing power of Microsoft Service Manager. Over the years, we have released numerous apps for the community to help maximize their System Center investment. After listening to our customers’ and partners’ feedback on how we can further help the community, and in conjunction with the forthcoming release of Service Manager 2016, we decided to make our popular Self-Service Portal free for everyone’s benefit.
The Cireson Self-Service Portal for end users is a complete replacement of the Microsoft Self-Service Portal for Service Manager. Empower your end users to perform everyday self-service tasks by providing an easy to use, personalized experience when reporting incidents, searching the knowledge base, and requesting services from the service catalog.
| Features | Cireson Self-Service | Microsoft Self-Service |
|---|---|---|
| User Experience | ||
| One Click to Request Offering Form | ✓ | ✓ |
| Full-Content Search On Knowledge Base | ✓ | |
| Multi-Faceted Search of Offerings and Articles | ✓ | ✓ |
| Advanced Announcements for End Users | ✓ | |
| Integrated Knowledge Management | ✓ | ✓ |
| Work Item Dashboards | ✓ | |
| Technical | ||
| Caching for Optimized Performance | ✓ | ✓ |
| Device Agnostic HTML 5 Architecture | ✓ | ✓ |
| Work with Native Request Offerings | ✓ | ✓ |
| Multi-Language Support | ✓ | ✓ |
| Personalized User Views | ✓ | ✓ |
| Team Centric Views | ✓ | |
| Customizations | ||
| Built in Tools to Customize Portal Themes | ✓ | |
| Multiple Service Catalog Layout Options | ✓ | |
| Easily Customize Forms and Tasks | ✓ | |
| Future-Proof Portal Customizations | ✓ | |
| Security | ||
| Role-Based Security for Service Catalogs | ✓ | ✓ |
| Knowledge Manager Dashboard | ✓ | |
| Extendibility (Additional Paid Apps) | ||
| Dynamic Request Offering Forms | ✓ | |
| Integrated Analyst Experience | ✓ | |
| Integration with Asset Management | ✓ | |
| Automated and Integrated Surveys | ✓ | |
| My Calendar App for Your Work Schedule | ✓ | |
| Advanced Search | ✓ | |
| Publish Custom Views and Searches | ✓ | |
| Dashboard Designer | ✓ | |
This is not just any free app; it’s a cost-reducing, enterprise-grade solution that will immediately deliver significant gains to your organization. To help meet your success criteria, we’ll connect with you after 45 days to ensure you’re having the best possible experience and help you further maximize your self-service efforts.