Overview

Features

Case Studies

Free Download

Why choose Cireson over

Microsoft ‘out of the box’ self-service?

At Cireson, we have always wanted to provide even more value to the amazing power of Microsoft Service Manager. Over the years, we have released numerous apps for the community to help maximize their System Center investment. After listening to our customers’ and partners’ feedback on how we can further help the community, and in conjunction with the forthcoming release of Service Manager 2016, we decided to make our popular Self-Service Portal free for everyone’s benefit.

The Cireson Self-Service Portal for end users is a complete replacement of the Microsoft Self-Service Portal for Service Manager. Empower your end users to perform everyday self-service tasks by providing an easy to use, personalized experience when reporting incidents, searching the knowledge base, and requesting services from the service catalog.

Features Cireson Self-Service Microsoft Self-Service
User Experience
One Click to Request Offering Form ✓ ✓
Full-Content Search On Knowledge Base ✓
Multi-Faceted Search of Offerings and Articles ✓ ✓
Advanced Announcements for End Users ✓
Integrated Knowledge Management ✓ ✓
Work Item Dashboards ✓
Technical
Caching for Optimized Performance ✓ ✓
Device Agnostic HTML 5 Architecture ✓ ✓
Work with Native Request Offerings ✓ ✓
Multi-Language Support ✓ ✓
Personalized User Views ✓ ✓
Team Centric Views ✓
Customizations
Built in Tools to Customize Portal Themes ✓
Multiple Service Catalog Layout Options ✓
Easily Customize Forms and Tasks ✓
Future-Proof Portal Customizations ✓
Security
Role-Based Security for Service Catalogs ✓ ✓
Knowledge Manager Dashboard ✓
Extendibility (Additional Paid Apps)
Dynamic Request Offering Forms ✓
Integrated Analyst Experience ✓
Integration with Asset Management ✓
Automated and Integrated Surveys ✓
My Calendar App for Your Work Schedule ✓
Advanced Search ✓
Publish Custom Views and Searches ✓
Dashboard Designer ✓

Features

  • Adaptive to cater for the hyperconnected mobile world we live in for any device
  • 100% browser, mobile device, and OS agnostic
  • Provide end-users with a single consumer friendly storefront experience
  • Empower end-users to log their own incidents and service requests without the need to contact the service desk
  • Integrated HTML Knowledge Base for end-users to solve their own problems
  • Improve communication between IT and the business with Advanced Announcements
  • End-users can easily personalize their own Portal experience
  • Drive down costs and improve overall end-user happiness

Customer Reviews

self service testimonial 1

You don’t understand how much I love your product. It has single handedly saved my Service Management implementation. Thank you!

Razin Bouzar – ExactTarget

2018-01-06T12:32:26+00:00

Razin Bouzar – ExactTarget

You don’t understand how much I love your product. It has single handedly saved my Service Management implementation. Thank you!

self service testimonial 2

Everything in the portal saves time for our users. It is very simple to work with, and every item is easy to find.

Jean-Sébastien Huot – Addenda Capital

2018-01-06T12:33:21+00:00

Jean-Sébastien Huot – Addenda Capital

Everything in the portal saves time for our users. It is very simple to work with, and every item is easy to find.
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Download the Self-Service Portal – Community Edition

This is not just any free app; it’s a cost-reducing, enterprise-grade solution that will immediately deliver significant gains to your organization. To help meet your success criteria, we’ll connect with you after 45 days to ensure you’re having the best possible experience and help you further maximize your self-service efforts.