Installing the Cireson Remote Support Client with Remote Support

So, you’ve got Remote Support and you want to use announcements, that’s great! But you may be thinking, ‘I thought I had announcements already in the Portal?’ or, ‘I thought I had announcements already in the Console, what’s the difference?’  Let’s quickly go over the differences between them.

The announcements used inside the Console will only be seen in the Console itself. It will not replicate to the Portal and will not be displayed on remote machines unless they are using the Console.

The same applies to Portal announcements. You will see announcements in the Portal itself but will not be displayed in the Console or remote machines unless they are in the Portal.

With Remote Support announcements you can send them to remote machines based on SCCM Collections. This means with the Remote Support client running on the remote machine you can push notifications to the clients’ desktop rather than waiting for someone open the Portal, or Console before they see the announcement.

For the Remote Support announcements to work you will need to install the Remote Support Client on all the machines that will be receiving announcements. Distributing the client is possible through Remote Support itself once the package has been made inside SCCM. Follow the steps below to make the package. 

Note: When building the Application Package inside SCCM it is important to know you can specify the host machine that the Client is going to point to using the following switch; msiexec /i “Remote-Support-Client-1.0.1.msi” /qn REMOTESUPPORTHOST=<HostName>

Once the Package has been created you will see this under the Software section on Remote Support:

Here you can also deploy the software by using the “deploy” icon:

Clicking this will open a flyout menu where you can run through the Deployment wizard. It will show the Application you have selected, plus the ability to add more Applications to the Deployment:

Next, you need to Select the Target, in this scenario, I want to Deploy this to all Systems on my network:

Now you will need to select the Deployment Template. It will pre-set some information shown below but you can also edit this, which will allow you to edit Deployment Settings, Scheduling and Alerts:

1. 1. Deployment Settings:
          a. Deployment Action – Install/Uninstall
          b. Deployment Intent – Available/Required
          c. Option for Send wakeup packets
   2. Scheduling:
          a. Option to Schedule at a Certain Time
          b. Install ASAP
   3. Alerts:
          a. Enable System Center Operations Manager maintenance mode
          b. Generate System Center Operations Manager alert when a software installation fails

Once you have selected your template options you just need to click the deploy icon which is next to the summary of the number of applications and devices you are deploying to:

You will then be able to monitor your Deployments in the Deployment section (under Software)

And you are done! Now you have your Remote Support set up to use announcements. The next steps for creating the announcements can be found in our knowledge article, Setting Announcements feature.