Tune into this Cireson Community Open Floor discussion to hear different approaches on KB management and transitions.

Learn how Cireson Community Open Floor participants tackle ITSM continual improvement and what to do when service desk tickets are stuck in a status.

Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today\’s webinar. Tune in to see Tikit ...

Microsoft Service Manager customizations and integrations were discussed during Community Open Floor. Also SMP integration options: Tikit by Cireson or Microsoft Teams.

Hear different ideas on upgrade strategy, including migrating and upgrade in place. Also discussed: when Power BI vs. the Cireson Portal dashboard might be preferable. ...

This Cireson Community Open Floor meetup recap covers questions about PowerShell workflows and out-of-box templates.

Catch our group brainstorm on Microsoft System Center Service Manager analytics use cases. Tune in for our latest brainstorm!

Productive, active conversation is happening in the Community Open Floor Discussion Group, particularly from newly joined members and others seeking help. Welcome to all, and ...

You’re certainly not alone if you’ve experienced struggle and failure in an IT service desk implementation. In our 11-year tenure of serving global enterprise customers, ...