Videos
How to Use a Configuration Item Class in the Cireson Portal
September 8, 2022
How often does this happen: you create a custom list in the Cireson Portal for SCSM, but you can’t find it when you create a ...
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Knowledge Base Management: Improving Use and Content Quality
August 30, 2022
Tune into this Cireson Community Open Floor discussion to hear different approaches on KB management and transitions.
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ITSM Continual Improvement Looks Like This
August 11, 2022
Learn how Cireson Community Open Floor participants tackle ITSM continual improvement and what to do when service desk tickets are stuck in a status.
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Webinar: Introducing the New Tikit Virtual Agent
August 9, 2022
Director of Product Management Adam Dzyacky gave us a closer look at the new Tikit Virtual Agent during today\’s webinar. Tune in to see Tikit ...
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Capitalize on Microsoft Service Manager Customizations and Integrations
July 27, 2022
Microsoft Service Manager customizations and integrations were discussed during Community Open Floor. Also SMP integration options: Tikit by Cireson or Microsoft Teams.
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Community Open Floor: What’s Your Upgrade Strategy?
July 13, 2022
Hear different ideas on upgrade strategy, including migrating and upgrade in place. Also discussed: when Power BI vs. the Cireson Portal dashboard might be preferable. ...
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Community Open Floor: PowerShell Workflow vs. Out-of-Box Templates
July 7, 2022
This Cireson Community Open Floor meetup recap covers questions about PowerShell workflows and out-of-box templates.
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Community Open Floor Recap: Analytics Use Case
June 16, 2022
Catch our group brainstorm on Microsoft System Center Service Manager analytics use cases. Tune in for our latest brainstorm!
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Community Open Floor: Creating Efficiency with Learning, Short Cuts, Advice and Planning
April 8, 2022
Productive, active conversation is happening in the Community Open Floor Discussion Group, particularly from newly joined members and others seeking help. Welcome to all, and ...
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