The #1 Service Desk for
Microsoft Teams
Simple and honest pricing that grows with your organization
Microsoft
Teams Ticketing
For single-person IT departments who want to easily convert chat messages into tickets in Teams
$26
per agent/month (Billed Annually)
-
Tikit in Teams
-
Tikit Virtual Agent in Teams
-
Ticket Creation from Chat
-
iOS & Android Compatible
-
Single Sign-On
-
Support Offerings:
Knowledge Base & Community Support
Microsoft
365
Service Desk
For a few agents who need mature support processes with advanced service desk features
$39
per agent/month (Billed Annually)
-
Teams Ticketing plus…
-
Tikit Agent & Requestor Portal
-
Ticket Creation from Email
-
Multi-Department
-
AI-Powered Ticket Deflection
-
Multi-Response KB Articles
-
Tasks, Approvals, SLA's
-
Microsoft Cloud Integrations:
- • Intune
• Power BI Reporting
• Excel Reporting
Support Offerings:
Chat and Email Support
For teams looking to centralize
services with multi-department workflows and channels
$49
per agent/month (Billed Annually)
-
M365 Service Desk plus…
-
AI-Powered Service Catalog
-
Ticket Lifecycles
-
Templates & Forms
-
Notification Center
-
Multi-Department Mailboxes
-
Affected Users & Collaborators
-
My Work & My Group Work
-
Tikit Power Apps:
- • Asset Management
• Time Tracking (coming soon...) -
Microsoft Cloud Integrations:
- • Power Automate
• Azure Logic Apps
• OpenAI
Support Offerings:
Dedicated Customer
Success Manager
Now with Asset
Management
Microsoft
365 ITSM
Support Offerings:
Knowledge Base & Community Support
Chat and Email Support
Dedicated Customer Success Manager
Find the Plan that Fits Your Budget
Buy More and Save! Our per agent pricing is designed to decrease as you add more licenses.
All plans bill annually upfront. Calculated prices above are shown in USD. Tikit can accommodate teams of any size—If you need more than 200 agent licenses, contact sales directly to discuss volume pricing.
Compare Product Features
New Features
Features & Functionality
Microsoft Teams Ticketing
Microsoft 365 Service Desk
Microsoft 365 ITSM
Microsoft 365 ITSM PRo
M365 Service Desk Features
Unlimited End Users/Requesters
Number of Teams to Add Tikit to
1
Unlimited
Unlimited
Unlimited
Tikit Virtual Agent
Ticket Creation from Teams Chat
Ticket Creation on Behalf of Any User
Teams & Outlook Notifications
Teams Meeting Integration
Ticket Attachments
Teams iOS & Android App Compatible
Role-Based Security
Single Sign-On
Custom Categories
Support Groups
Language Localization
Basic Reporting
Onboarding Specialist
24x7 Access to Knowledge Base
Chat and Email Support
Tikit Agent Portal
Tikit Requestor Portal
Ticket Creation from Outlook Email
Ticket Types
Tasks and Approvals
Custom Views
Custom Statuses
Service Level Agreements
Related Tickets
Ticket Merging
Satisfaction Surveys
Tags and Filters
Tikit Power Apps
Custom navigation & tabs
Web app integrations
Asset Management
Time Tracking (coming soon)
More Apps to Come
Microsoft Integrations
Entra
Teams
Exchange Online
Intune Device Management
Power BI Reporting
Excel Reporting
Power Automate Connector
Azure Logic Apps
Power Apps
Advanced Functionality
Full API Access
Scheduled Automations
Multi-Department Support
AI-Powered Ticket Deflection
Ticket Templates
Ticket Lifecycles
AI-Powered Service Catalogue
My Work & My Group Work
Notification Center
Multi-Department Mailboxes
Custom Forms
Collaborators & Affected Users
Custom Nodes
Custom Navigation
What Our Customers Are Saying
A Literal Game Changer
Such a Smooth Process
Configuration is Easy
Get Setup For Success, Free!
Ticketing matters. Our team is here to get you up and running with Tikit in under 90 minutes. Let us help you start your Tikit journey properly in just one call—we’ll walk you through every essential configuration step or check to ensure you’ve completed your setup correctly. Have questions? We have the answers.
Frequently Asked Questions
What is an Agent?
An Agent is anyone in a support role receiving tickets to be managed, routed, and resolved within the product. They are licensed seats that you assign to individuals within the product.
An End User is anyone that reports issues within the business and submits the tickets for agents to work on. They do not require a license so you can have an unlimited amount of them.
Do You Offer a Free Trial of Tikit?
Yes, we offer a fully-functional trial of Tikit’s ITSM Pro plan for 14 days no credit card. Start your free trial in minutes.
Are There Discounts Available for Tikit Subscriptions?
Tikit is available in three annual plan options with varying levels of features based on your needs. There are volume discounts built into the pricing model that increase as more agents are purchased and we do offer multi-year discounts. Please refer to the pricing calculator on the Tikit pricing page for the exact cost for your desired plan and number of agents and email team@cireson.com to enquire about our multi-year discounts.
Is There a Minimum Term Commitment for Signing Up?
Tikit is available on an annual subscription basis, there are three plans to choose from. Your subscription plan will auto-renew unless a Tikit admin cancels via the billing section of the Tikit web application.
What is the Difference Between Tikit and the Tikit Virtual Agent Applications?
Both applications are provisioned through Microsoft and available within Microsoft Teams. Tikit is the application agents use to track, work and resolve tickets. Tikit Virtual Agent is the Teams bot that allows employees to ask questions, find knowledge articles and open tickets via Teams chat. Both products combine to give you an end-to-end Microsoft Teams IT Service Management (ITSM) experience.
Experience Tikit Today
Start your free 14-day fully functional trial. No credit card required.
