Tag: Reporting and Analytics

ticket analysis using excel with Tikit

Get Set Up for Ticket Analysis Using Excel (and Power BI)

When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you ...
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Tikit: surveys for end user satisfaction

Are End Users Satisfied? Improving IT Service Desk Surveys

When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue ...
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Create Custom Dashboards with Help Desk Data. Here’s How.

This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for ...
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI

This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You\’ll get an assist ...
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Importing “to-many” relationship data with Asset Management Import

The latest version of the Cireson Asset Management Import app (v3) supports importing relationship data for “to-many” relationships such as related configuration items. This blog ...
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