Tag: Reporting and Analytics
Get Set Up for Ticket Analysis Using Excel (and Power BI)
September 13, 2022
When it comes to analyzing ticket data, you have a few options. You could build a sophisticated dashboard in Power BI, which would give you ...
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Are End Users Satisfied? Improving IT Service Desk Surveys
August 2, 2022
When you’re in the groove of working and resolving tickets, getting end user (or requester) feedback may seem like a tricky problem. Once the issue ...
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Create Custom Dashboards with Help Desk Data. Here’s How.
October 14, 2021
This is blog is part 2 in a 2-part series designed to help you create dashboards using your ticketing data. In part 1, we showed you how to use our Power BI Template for ...
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How to Create a Ticketing Dashboard in Microsoft Teams using Power BI
October 8, 2021
This is blog is part 1 in a 2 part series designed to help you create dashboards with your ticketing data. You\’ll get an assist ...
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Importing “to-many” relationship data with Asset Management Import
July 30, 2013
The latest version of the Cireson Asset Management Import app (v3) supports importing relationship data for “to-many” relationships such as related configuration items. This blog ...
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